FAQS

The Remarkables

Can I drive any vehicle up The Remarkables access road?

All vehicles are permitted to access The Remarkables and 4WD vehicles are not required. However, depending on your vehicle, you may need to fit snow chains, and there can be restrictions on 2WD vehicles & high-sided vehicles such as campervans during inclement weather.

If you're travelling in a rental vehicle, we recommend checking with your rental company before your visit, as driving on alpine roads or using snow chains is not always covered.

For the latest road conditions and updates, check the Snow Report, which is updated daily by 6:30am.

Can I pay for my Season Pass in installments?

Yes, you can split the cost of your season pass with our monthly instalment option. Pay just $50 for your first payment and the rest next year with our Super Earlybird payment plan if you purchase by 31 October 2025. From 1 November 2025, you can still purchase on instalments. However, the cost per instalment payment may change. Terms & Conditions apply, see our full disclosure statement, including instalment dates here.

Can I visit The Remarkables without skiing?

Not skiing or snowboarding? The adventure doesn’t stop there. Take in sweeping alpine views, grab a coffee with a mountain backdrop, and make the most of our dedicated snow play and toboggan area. From family fun to unforgettable photo moments, The Remarkables offers plenty of ways to experience the magic of the maunga.

Do I need snow chains?

Snow chains should always be carried during winter. Alpine weather can change quickly, and chains may become mandatory during snowfall or icy conditions. Check our Snow Report for the road conditions before heading up for the day so you know what to expect.

How do I reschedule my ski lesson?

To Change Your Booking: 

You can make some changes to your reservations, subject to availability. 

  • Log in to your account and head to your Profile page 
  • Select "OVERVIEW" and then "ORDER HISTORY" 
  • Find your order and select "DETAILS" 
  • Select "RESERVATIONS" 
  • Select "RESCHEDULE" and then your preferred date.

Note: If you made your reservation over the phone or in person, please contact Guest Services on [email protected] (use subject line "Reschedule Reservation").

Changing Lesson Reservations: Lessons are subject to availability and must be rescheduled no later than 24 hours before your lesson start time.

How can I find updates about The Remarkables access road?

To find out about daily updates on the road conditions, car park availability and whether snow chains are required, check out the snow report on our website.

How do I get to The Remarkables?

The Remarkables is a 45 minute drive from central Queenstown You can either drive yourself or take our daily Ski Bus from town, which is a great option if you prefer not to drive.

If you're driving, snow chains must be carried at all times, regardless of the weather in town. Chain use is often required after fresh snowfall or icy conditions. We recommend doing a practice fit before you need them. For real-time road conditions and chain updates, always check our Daily Snow Report before heading up.

How far is The Remarkables from Queenstown?

The Remarkables is a 24km drive from central Queenstown. You can drive yourself up or jump on the Queenstown Ski Bus & leave the logistics to us, just sit back & enjoy the sweeping views as you make your way up.

How often is The Remarkables snow report updated?

The snow report is posted daily throughout the ski season and is regularly updated throughout the day with the latest lift status, snowfall, weather and road conditions.

Is there a pass that lets me ski both Coronet Peak and The Remarkables?

Yes. The Superpass gives you full flexibility to ski Coronet Peak, The Remarkables, or even Mt Hutt, all on one pass. You don't have to choose your mountain in advance, making it perfect for travellers who want to check the weather and decide on the day.

The more days you purchase, the more you save. And if the weather changes or you need a rest day, you can use your Superpass for select off-mountain activities in Queenstown or save it for later in the season.

What facilities are available at The Remarkables?

We’ve made it easy to spend less time organising and more time exploring. Everything you need for a great day on the mountain is conveniently located at base.

Facilities

You'll find bathrooms, changing areas, outdoor ski and snowboard storage, and paid lockers in our Base Building. Whether you're travelling light or bringing the whole whānau, there's plenty of space to store your gear.

Rentals

New to the snow or travelling without your gear? Our on-mountain Rental Centre has everything you need, including skis, snowboards, boots, helmets, and waterproof outerwear.

Food & Coffee

From barista-made coffee and quick bites to hearty meals and après drinks, our cafés and restaurants have something for every appetite, all served with incredible mountain views.

Lessons

Whether it's your first turns or you're looking to build confidence and progress, our ski and snowboard lessons are led by experienced instructors who make learning fun for all ages.

Getting Around

Fast, modern lifts and complimentary shuttle services between the lower car parks and base area make getting around the mountain easy, so you can focus on the fun.

Extras

Enjoy free Wi-Fi at base, water refill stations, and a friendly team ready to help make your day on the mountain as smooth as possible.

What is a MyPass Card?

A MyPass is a small card, about the size of a credit card you need to use to access the passes you've purchased for Coronet Peak, The Remarkables and Mt Hutt. It allows you to access the conveyors and lifts, as well as any rental gear, lessons or Queenstown Ski Bus rides you have purchased. On top of that, you can add MyPass Money to your MyPass card as credit for purchasing anything on our mountains. Since all the mountains are cashless, it's perfect for giving the kids something to buy their lunch with.

To get your MyPass card, you can pick one up from our Guest Services team or our self-serve kiosks in one of the following locations:

• Coronet Peak, in the base building – right by ground floor entrance.

• The Remarkables, in the base building – right by ground floor entrance.

• Mt Hutt, in the base building – right by ground floor entrance.

• Our Snow Centre in downtown Queenstown.

What medical facilities are on the mountain?

At Coronet Peak, The Remarkables and Mt Hutt we have a doctor and at least one nurse as well as ski patrollers on duty from 8:30am – 4:30pm every day.

We provide emergency care and medical treatment for all guests and staff. We can arrange referrals to other medical facilities for further treatment if required.

Ski Patrol monitors our mountains constantly and can be approached for assistance at any time.

There are first aid kits throughout the resorts and Automated External Defibrillators (AEDs) located at appropriate locations. We do not have x-ray facilities on-site.

Anyone receiving treatment will be subject to a surcharge, which is payable on the day.

What time does the mountain open?

Our lifts are open daily from 9am – 4pm, subject to weather conditions.

Our on-mountain Guest Services and Rentals aim to open from 8am daily, so you've got time to get sorted before heading out.

When is the best time to ski in Queenstown?

The ski season runs from mid-June to early October.

July is a popular time with school holidays and a great family atmosphere, while August often brings the most consistent snow coverage and cooler temps. If you're after sunny days and soft spring laps, September is ideal, fewer crowds, longer daylight, and great value on spring ski passes.

When is the ski season?

The season kicks off in June and runs through early October. July school holidays bring the busiest crowds, so plan ahead and book early to lock in the magic.

Where can I access freeride terrain at The Remarkables?

Many of The Remarkables' most popular freeride zones are easily accessed via lifts. Areas such as Curvey Basin, Gallipoli Chutes, Shadow Basin, Sugar Bowl, and the famous Alta Chutes can be reached with minimal hiking, allowing riders to maximise time on snow and enjoy more freeride laps throughout the day.

Where can I collect my lift pass/MyPass card?

All of your products will be loaded to your MyPass Card. This is essentially your ticket to the mountain, to access the lifts at Coronet Peak, The Remarkables or Mt Hutt you will need a MyPass Card assigned to your profile with your products loaded onto it.

Skied with us before?

• Great, welcome back! If you already have your MyPass card, you can use this again to access our lifts, pick up your rentals, or to join your Snowsports lesson.

Purchased online?

• You can collect your MyPass Card by scanning the barcode in your confirmation email at one of our Kiosks or by visiting Guest Services.

• Using the Kiosk: Simply scan the barcode in your confirmation email and the Kiosk will print your MyPass card - from there you can head straight to the lift.

Queenstown Snow Centre:

• If you're planning to visit Coronet Peak or The Remarkables in Queenstown, we recommend you collect your MyPass card in advance at The Snow Centre at 25 Shotover Street.

We recommend you collect your MyPass Card the day before you head up the mountain from the Queenstown Snow Centre to skip any queues.