You don’t have a MyPass card yet?
You will need a MyPass card before you access the lifts or the Queenstown ski bus, collect your rental equipment or meet for your lessons. You can collect your MyPass card from one of our Snow Centres in central Queenstown/Methven or from a kiosk or Guest Services on the mountain. Don’t forget to bring your confirmation email with you, along with some photo ID, like a driver’s licence or passport.
Your MyPass card is yours for life, making it easy for you to ski at any of our three ski areas at any time. Hold on to it and save yourself a visit to Guest Services next year!
Do you already have a MyPass card?
If you already have a MyPass card and have purchased a new lift pass, lesson or anything else online, you can head straight to the lifts or go to your lesson meeting area and get your day underway. No need to visit Guest Services!
Make sure your products are assigned to your current MyPass card by logging into your account and looking at the alpha-numerical number in the 'Customer Info' tab just above your photo.
How to get photo verified?
To prevent fraud, we need photo identification to verify your MyPass. If it’s your first time purchasing with us, you can upload a photo through our webstore under the ‘My Account’ section. Or simply visit our Snow centre or our Guest Services team on the mountain with a form of photo ID, like a drivers’ licence.
If the uploaded picture does not meet our criteria, you could be asked to update this in person at one of our Guest Services locations. Passes with photos that do not meet our criteria could be temporarily suspended.
How to view and share your stats?
Your personal MyPass account shows your daily mountain statistics! This includes your runs per day, vertical meters skied, plus a seasonal graph of your stats. Go to ‘My Stats’ in your MyPass account to view your statistics.
To compete and compare your stats against your family and friends you need to add them as associated under the ‘Associates’ tab. Make sure you also select ‘Share my statistics’ at the bottom of the ‘Customer Info’ tab. Can you get more vertical metres than your friends?
How to use MyPass Money?
Your MyPass card can become your on-mountain debit card by purchasing MyPass Money with your credit card either online or from Guest Services. Just follow the step-by-step guide below to start using it on the mountains.
- Activate MyPass Money
Visit any of our Guest Services locations to activate your MyPass Money and set up your personal PIN number. The PIN secures your MyPass card, just like a normal debit card.
- Add MyPass Money
Visit any of our Guest Services locations with your credit card and we can add money for you. Or just do it yourself on your online MyPass account by clicking on ‘Top Up’ in the ‘MyPass Money’ tab.
- Use your MyPass Money
Present your MyPass card whenever you want to make a purchase at any of our ski areas. Just let our team know that you would like to use 'MyPass Money', enter your PIN and complete your purchase. Simple!