GENERAL FAQS

What are the costs?

You can find an up to date list of our pricing in this PDF: NZ Regional School & Youth Group Program 2018 Details.

When can I make a booking?

Our spots fill up fast and we operate on a first come first serve basis, we recommend getting in early to secure your preferred dates.

How long does it take to travel to the Ski Area?

Unsure when to go to the Remarkables? Check out our travel times and make sure to allow your crew time for your lessons. The Remarkables: 24km from Queenstown

How can I check the weather before my trip?

Our weather can change quite quickly. Call us at: The Remarkables +64 3 442 4615 and get a full update. You can also check our Snow Report which is updated daily at 6.30am on our website. This is the most up to date source that provides information on mountain status and the forecast for the day.

What about accompanying adults?

We offer a 1:10 adult to student FOC ratio and a 1:10 adult to student, adult at student rate for every booking. Every adult after our ratios receives a 10% discount across our products (excluding private lessons and Performance Equipment Hire).

What information will you require about my group before we arrive?

Please compile and send us a key information sheet for all of your students. This enables us to pre-load all of your passes prior to your arrival. Key Information Sheet LINK

What should we wear on the day?

Bundle up and get ready for an awesome day! Layers keep the warmth locked in and the cold out. Bring a pair of sunnies or goggles to protect your eyes and splash on some sun screen (yes, even in mid-winter!) to protect yourself from the awful goggle burn. Gloves and a pair of thick socks will do.

What should we have for lunch?

Smashed out a few runs and now you’re crew is looking for a feed? We offer fresh lunches from our restaurants ready for your group between 11.00‐11.30am. We'll even cater for your group if you guys are keen. Just request the packed lunch option when you book your group in.

Do you have a Risk Assessment Management Form?

Yes, please download our form here.

FIRST TIME FAQS

Is there much Beginner Terrain at The Remarkables?

The Remarkables ski field has a massive learners area with a perfect pitch to progress and become confident. 3 surface conveyor lifts are dedicated to beginners. This provides ample room for large turns and space to test your limits in a safe environment. Alta chair allows beginners to experience a lift in a safe area away from other riders and skiers.

What is a beginner lift pass?

A Beginner Pass gives you access to our beginner lifts at The Remarkables. These lifts include 3 conveyors and Alta chair. With a beginner lift pass you will not be able to access the other chairlifts at The Remarkables. If you’re feeling good and want to give it a go, you can upgrade your lift pass at Guests Services.

How can I hire Ski/Snowboard equipment?

Save yourself the hassle of lugging your gear from town. We have you covered. From clothing to skis, boots, snowboards, helmets and more, we will have you out on the snow, hassle free, in no time! We carry brands such as Head, Burton and Salomon to give you a choice of fit and feel. As you start to progress, you can upgrade from our recreational to performance rentals Hiring your ski or snowboard gear on the mountain means you can take advantage of FREE overnight storage! If your ski's aren't performing well or you think you might have the incorrect sized ski boots, you can take your gear in and get it changed right away, ensuring your comfort and enjoyment. Please be aware that due to health reasons, The Remarkables cannot rent gloves, hats or goggles. However you can purchase these at the Sno Shop.

What do I need to bring?

Preparation is key to have a great day on the slopes, so when you pack for your first trip to the snow, remember to include: • Boots or shoes with a bit of a tread for all family members. • Dress warm! It can be a bit brisk on the mountain so it’s important to layer up. Thermals, (merino is a great base layer), a thicker mid-layer top and ski or hiking socks. • Waterproof pants and a jacket are a must to keep yourself dry and to protect you from the changing conditions (rentals are available on the mountain). • No one wants a goggle burn! Sunscreen and lip balm to protect you and your family from the UV rays so you do not end up with a goggle tan. • Eye protection is important, even on cloudy days – and don’t forget goggles or sunnies for the kids! • We recommend wearing a helmet on the snow, you can hire one from us or purchase at the retail shop. • Waterproof gloves. • If you forget anything, almost everything you need is available right here on the mountain at our rental shop and the Sno Shop. And if you get hungry or thirsty, we’ve got you covered at our restaurant and café.

How do I get there?

Escape the hustle below and head up to The Remarkables! The drive is 45 minutes from central Queenstown (24kms away) and you can catch a shuttle up from the Snow Centre or request a shuttle to stop at your hotel in town. Visit our Transport Page for more details.

When is the Ski Season?

The New Zealand Ski Season runs from June to October.

What time does the mountain open?

The Remarkable is open daily from 9am – 4pm, subject to weather conditions.

Where do I take my kids for lessons?

Our lessons at The Remarkables start at the side of the learner’s area. Please arrive 15 minutes early for your lesson. This will allow instructors enough time to divide the groups properly. Each lesson has a maximum group number for safety and optimal learning. For all you early risers, we have a drop-off service that can look after your kids from 8:15am onwards. Our staff will get them geared up and ready for the day so you can shred the mountain in peace at your own pace.

Do I need to book in advance?

Pre-booking is not required for Kea Club, Mini-Kea or kids group lessons. Arrive 15 minutes prior to the lesson i.e. at 9:45am.

What will my kids learn?

Whether your youngsters want to shred the park or are just sliding on snow for the first time, our instructors will progress their skill level and make sure they have a fun safe day. So you can ski or board with peace of mind.

Do you have rentals equipment for kids?

Save yourself the hassle of lugging your gear from town. We have you covered. From clothing to skis, boots, snowboards, helmets and more, we will have you out on the snow, hassle free, in no time! We carry brands such as Head, Burton and Salomon to give you a choice of fit and feel. As you start to progress with your skiing or snowboarding, you can upgrade from our recreational to performance rentals. Hiring your ski or snowboard gear on the mountain means you can take advantage of FREE overnight storage! If your ski's aren't performing well or you think you might have the incorrect sized ski boots, you can take your gear in and get it changed right away, ensuring your comfort and enjoyment. Please be aware that due to health reasons, The Remarkables cannot rent gloves, hats or goggles. However you can purchase these at the Sno Shop.