Ski Queenstown

FAQs

FAQS

Covid-19 Operations

For our operational details around Covid-19 please see Covid-19 page. 

Do you accept cash?

In an effort to improve our contactless environment, we have moved to become a cashless mountain, so please be sure to bring your contactless payment methods. This can be a debit or credit card, or you have loaded money on to your MyPass card prior to arriving on mountain. 

 

 

How can I reschedule a lesson?

If you are booked into a ski or snowboard lesson and need to change the date your are booked into, please follow the below link to reschedule. Please include your name, date and time of original lesson, and requested changes, including preferred location, date and time. 

Please note, due to limited capacity, not every date may be available. For private lessons we require 24 hours’ notice prior to your lesson time for rescheduling.

When is the ski season?

The New Zealand ski season runs from early June to October. Opening and closing dates vary depending on snow conditions.

Coronet Peak

  • Opens late June - see Snow Report for details
  • Open 7 days a week 9am - 4pm
  • First Tracks from 8-9am daily from 5 July - 12 September
  • Night Ski on Wednesday & Friday nights from 23 June - 27 August.
  • Saturday Night Ski on select dates 10, 17, 24 July and 14 August
  • Scheduled Closing Date is Sunday 26 September

The Remarkables

  • Opens 23 June
  • Open 7 days a week 9am - 4pm
  • Scheduled Closing Date is Sunday 17 October

Mt Hutt 

  • Opens Friday 11 June
  • Open 7 days a week 9am - 4pm
  • Mid-Week Season Pass available
  • Weekend First Tracks from 8-9am starting 3 July
  • Scheduled Closing Date is Sunday 17 October

What time does the mountain open?

The Remarkable is open daily from 9am – 4pm, subject to weather conditions. 

Is there much beginner terrain at The Remarkables?

The Remarkables ski field has a large learners area with an ideal pitch to progress and become confident. 

We have three surface conveyor lifts that are dedicated to beginners, two of these are covered. This provides ample room for large turns and space to test your limits in a safe environment. 

 

Each conveyor offers progression in terrain to help skiers and snowboards improve their skills. Our chairlifts also offer progressive terrain, from green runs, to blue and more advanced. 

What is a beginner lift pass?

A beginner pass gives you access to our beginner lifts at The Remarkables. This includes our three conveyors. With a beginner lift pass you will not be able to access the other chairlifts at The Remarkables. If you’re feeling confident with your new found abilities and want to give the chairlifts a go, you can upgrade your lift pass at Guests Services.

How can I hire Ski/Snowboard equipment?

You can hire ski or snowboard gear, clothing and helmets when you are on the mountain. We strongly recommend you wear a helmet when skiing or snowboarding.

Due to health reasons, we don't rent gloves or goggles but you can purchase these at our retail shop on the mountain.

When you purchase online or from one of our Guest Service teams, you can add on rental equipment. 

Then once you are on the mountain, take your MyPass card loaded with your Rentals and Lift Pass products to our rental department. 

Here, our friendly team will guide you through getting you fitted and equipped to head out on the snow. 

Hiring ski or snowboard equipment on the mountain means you don't have to lug your gear from town. You simply pick it up in the morning when you arrive, and drop it back before going home.

If you are skiing/boarding for more than one day you can take advantage of our FREE overnight storage too! 

We have equipment for ages 4 and up. If you have a younger child you would like to get on skies, please contact us directly and we will see what we can do.

We carry brands such as Head, Burton and Salomon to give you a choice of fit and feel.

As you start to progress, you can upgrade from our recreational to performance rentals. We also tune our gear regularly so it's in top shape when you hit the slopes. 

If your skis aren't performing well or you think you might have the incorrect sized ski boots, you can take your gear in and get it changed right away, ensuring your comfort and enjoyment.

Where do I collect my rental gear?

You can collect your rental gear directly from The Remarkables through our rentals team. When you enter the base building you will find our lovely rentals team on your right.

To collect your rental gear you need to have your mypass card printed and with you. If you do not have your mypass card just pop by one of our Guest Services Locations. At The Remarkables you will find this in front of rentals. In Queenstown you can find Guest Services at The Station building on the corner of Camp and Shotover St .

If you prefer to collect your gear in Queenstown you can visit our partner store Snowbiz located in Queenstown Centre (9 Duke Street, The Station Building). This way you can get your gear the night before and head straight out on snow the following morning. 

What do I need to bring?

Preparation is key to have a great day on the mountain, so when you pack for your first trip to the snow, remember to include:

  • Boots or shoes with a bit of a tread for all family members.
  • Dress warm! It can get cold on the mountain so it’s important to layer up. Thermals, (merino is a great base layer), a thicker mid-layer top and ski or hiking socks.
  • Waterproof pants and a jacket are a must to keep yourself dry and to protect you from the changing conditions (rentals are available on the mountain).
  • Sunscreen and lip balm to protect you and your family from the UV rays - no one wants a goggle tan!
  • Eye protection is important, even on cloudy days the snow can be very bright so don’t forget your goggles or sun glasses!
  • We strongly recommend wearing a helmet when you are skiing or snowboarding. You can hire one from us or purchase at the retail shop.
  • Even the best of us fall over sometimes so to keep your hands warm and dry waterproof gloves are a good idea.

If you forget anything we have most of what you might need right here on the mountain in our rental department or retail shop. And if you get hungry or thirsty, we’ve got you covered at our restaurant and café.

How do I get there?

Escape the hustle below and head up to The Remarkables! The drive is a scenic 45 minutes from central Queenstown (24kms away).

Drive your own way up or catch a shuttle up from the Snow Centre in Central Queenstown on Duke St.

To use the Ski Bus you will need a MyPass card and with valid bus passes on it. You can purchase these online and collect your MyPass card from our Snow Centre on Shotover st in central Queenstown.

Please ensure you allow plenty of time to get up the mountain in winter and always carry chains and drive to the conditions. If you have a lesson booked, you will need to ensure you allow enough time to get from the car/bus, pick up your lift pass, get your equipment sorted and then make your way to the lesson start area. 

Where do I collect my Lift Pass?

To avoid queues on the mountain, we recommend collecting your MyPass card before you visit.

If you have a MyPass card from a previous season, you will be able to go straight to the lifts.

If you are in Queenstown, you can pick your pass up our Snow Centre on the corner of Camp and Shotover, 10am-6pm, 7 days a week.

Alternatively you can pick it up from our mountains when we open. 

Where do I go if I am taking lessons?

Our lessons at The Remarkables start on snow at the side of the learner’s area. Look for the red Snowsports School flags or blue Kea Club flags for kids.

When in doubt ask someone wearing a red jacket or pop by Guest Services.

Please arrive 15 minutes early for your lesson. This will allow instructors enough time to divide the groups properly.

Each lesson has a maximum group number for safety and optimal learning.

Six tips for chairlift loading for kids

Wait your turn
a. Line up in the lift queue and wait your turn before sliding forward to the chair loading zone. 

Load with an experienced adult
a. If you are over 120cm tall you can ride the lift by yourself.
b. If you are under 120cm you must ride the lift with an adult
c. If you are riding the chairlift with a friend, get your adult to sit between you both to help you on and off.
d. Only you and one friend can ride with one adult, if you have lots of friends in your group, other adults will be asked to help.

Sit back-to-back
a. Sit all the way to the back of the chairlift so your back is touching the back rest.

Put the safety bar down
a. If you are tall enough you can pull the safety bar down, but if you can’t reach it let the adult put it down for you.

Sit still and hold on
a. Once you are on the chair and the safety bar is down, sit still and hold on until you are up the top of the mountain.

Let the adult raise the bar and tell you when to slide off
a. When you reach the top of the mountain, don’t rush to get off. Wait until you can touch the ground then slide off and enjoy your day.

MyPass Card

Your MyPass card is your lift pass to ski and snowboard at Coronet Peak, The Remarkables and Mt Hutt ski area plus you can add MyPass money to your MyPass card making it your on-mountain debit card.

Your personal MyPass account provides you with ability to add MyPass money, view your daily skiing and snowboarding statistics and other account details.

Age Definition

Age is as of 1st June in the season for which you have purchased.

7yrs and under ski or ride for free at Coronet Peak, The Remarkables and Mt Hutt.

Child: 8 – 17yrs inclusive

Adult: 18 - 64 years

Senior: 65–74yrs of age. Photo ID will be required.

Super Senior: 75yrs of age or older, photo ID will be required.

All lift users require a RFID card or MyPass card. Photographic ID may be required to collect.

Pass Protection

Pass protection is your injury/medical cover and provides for a full or partial refund of the season pass where an injury, medical condition, or travel ban imposed by regulatory bodies, precludes season pass use throughout the entire season.

Pass protection can only be added to a Season Pass at the original time of purchase and is only available to purchase prior to the season starting.

Applications for refunds can be made through our Guest Services team who are contactable at info@nzski.com. Claims must be supported by evidence including but not limited to a doctor's certificate, evidence of travel restrictions or cancellations, or evidence of loss of income. NZSki reserves the right to obtain independent advice to validate any claim. All refunds will be made in New Zealand Dollars. If you paid by a credit card denominated in a foreign currency, the amount that you are refunded in your foreign currency may differ from what you were charged at the time of booking due to changes in the foreign exchange rates, non-refundable or additional bank or credit card charges, or other factors. NZSki will accept no liability for any loss that may be suffered due to these factors in relation to the amount refunded.

There will be no refunds after six weeks from the pass holder's first day of pass use.

There will be no refunds after the final operating day for the winter season for which that pass was purchased for, irrespective of pass use. Refunds extend to the value of the pass type purchased only and do not cover any ancillary or other associated costs. The Pass Protection add-on is regarded as an ancillary cost. Refunds will be made to the credit card used to purchase the pass and the pass will be cancelled.

The value of refunds will be calculated based on the use of the pass according to the table below.
0 days (pass not used) 100%
1 day – 87.5% refund
2 days - 75% refund
3 days – 62.5% refund
4 days - 50% refund
5 days – 37.5% refund
6 days - 25% refund
7 days – 12.5% refund
8+ days - No refund

Cancellations, Refunds, and Transfers

Please view our full terms and conditions for our cancellation, refund and transfer policy.

Student Pass Requirements

Evidence of full-time enrolment at a New Zealand or Australian learning institution is required at the time of pass collection by presenting your student ID card and proof of full-time status.