COVID-19 Update

We know you have all been waiting for this news – and we’re stoked to share with you that we will be opening all three of our ski areas this year.

Our mountains will look slightly different but our passion for winter is just as strong as ever and we’re doing everything we can to make sure it’s an epic season.

We’d like to thank you for your patience while we have been working on our plans to ensure we can open safely for our guests and staff. Our top priority is to look after the health and wellbeing of our community.

We’ve answered some questions that many of you have below but if there’s anything else you’d like to ask us, please flick through an email to info@nzski.com.

Health, safety & skiing at Level 2

The health and safety of all our customers and staff is our top priority. We’ve been working alongside others in the ski industry and the government to make sure we are all aligned to operate safely under level 2.

In level 2 we’ll be implementing a number of practices to keep our visitors and staff safe including things like:

  • Physical distancing in lift queues
  • Increased cleaning especially in high-traffic areas and surfaces
  • Increased educational signage reminding guests about safe hygiene practices
  • Food and beverage outlets will follow the guidelines set for hospitality businesses
  • Contact tracing through Mypass cards

We continue to follow the government and Ministry of Health’s guidelines. You can find out more here – www.covid19.govt.nz

As we get closer to the season we’ll be updating you with more specific details about how we’ll be keeping everyone safe on the mountain. 

Scheduled Opening Dates

The Remarkables Opens Saturday 4 July

  • Open daily during July school holidays, 4 - 19 July
  • Then open Saturday & Sunday, with potential for extra days to be added during the season
  • New Sugar Bowl Chairlift on track for early July opening
  • Scheduled Closing Date is Sunday 27 September

Mt Hutt Opens Friday 12 June

  • NEW Mid-Week Season Pass available
  • Open the best 5 weather days each week and will include the weekend
  • Weekend First Tracks from 8-9am starting 4 July
  • Scheduled Closing Date is Sunday 11 October

Coronet Peak Opens Friday 26 June

  • Open 7 days a week
  • First Tracks from 8-9am daily from 6 July - 13 September
  • Night Ski on Wednesday & Friday nights from 1 July - 28 August
  • Scheduled Closing Date is Sunday 27 September

Our hours of operation

At the moment we are planning to open daily for the first two weeks of July during the school holidays. Then we plan to open two days per week during the weekends as a minimum. We will be closely watching visitor numbers and if capacity is realised we will make consideration for operating more days.

What we’re planning to open

We are currently planning to have about 1/4 of our normal visitors to our mountains this year so we’ve had to slim down our operations a little. As the season progresses, we will be flexible to scale up our offering if we need to.

Based on being in level 2 and how the upcoming winter months look at the moment, we are planning for the following:

Lifts: At this stage we are planning to open all of our lifts. During level 3 work continued on the new Sugar Bowl chairlift and we are optimistic we’ll have it open for early July.  This means faster laps and 2.5km of new trails to explore in the Sugar Bowl basin.

Food and beverage: Our café in the main base building will be open for hot and cold beverages, and food. Our food offering is likely to be a little simpler this year and during level 2 we will be following Ministry of Health guidelines for hospitality businesses. We will only be accepting cashless payments.

At this stage we will only have one food and beverage offering open.

Snowsports lessons: We will be offering group and private clinics and lessons this year, while practising safe distancing.

Please book in advance, reservations are required in 2020 for all snowsports products. Book online on any of our websites, or by emailing bookings@nzski.com, or call us on 0800 697 547.

Kea club and Mini Kea: Kea club will still be running morning and afternoon sessions, but without lunch. Mini Kea is absorbed into Kea, age groups 4-15 years this year.

Rentals/tuning workshop: We will still have equipment and clothing rentals available.

This year we are offering a season long equipment rental – you can hire gear with us and it’s yours for the entire season. Leave it on mountain and pick it up next time you’re up.

We’ll also have a ski/board tech on hand for when your gear needs tuning.

 Terrain Park: We are aiming to have Beginner features and one intermediate line available in the terrain park.

Transport: Our buses will be running from the Snow Centre in downtown Queenstown.

I want to buy a pass

This season we are encouraging customers to purchase their daily lift passes and lesson products online and we are offering 10% off these products online during the season. If you need assistance purchasing online send us an email or call 0800 697 547 and we’ll be able to help. 

Day passes

Your 2020 day lift pass gives you access to ski and ride Queenstown's two ski areas - Coronet Peak or The Remarkables.

This year, if you want to take a day out from skiing you can exchange a day lift pass for credit towards an off-mountain activity, dining out or retail therapy in and around Queenstown during the ski season. We call it the Superpass!

To redeem your Superpass, present your mypass card (you’ll need this to access the lifts on the mountain and can collect it from our Snow Centre on Shotover St or from Guest Services on the mountain) at any eligible Queenstown business and your credit will automatically be deducted from the total amount to pay. See a list of participating businesses here.

Season passes

You can still purchase season passes which are now at our in-season rate. 

If you are purchasing a 3 Peak Season Pass we encourage you to take up the Pass Protection product which provides greater personal coverage during season.

 

If purchasing online isn’t possible for you, you can call our guest services team on 0800 697 547 or visit them at 41 Shotover St in Queenstown or on the mountain during the season and they will be able to help you. Please note there’ll be physical distancing required in queues and we will only accept cashless payments in person. 

Do you have any jobs available?

We are going to be opening our mountains with a smaller team and at this stage we don’t have any openings.

As the season progresses, we may take on more staff. We encourage you to keep an eye on our employment page for updates.

What if I can’t come to your mountains this year?

If you can’t travel to New Zealand during the 2020 season due to the Covid-19 pandemic or travel restrictions, we will roll your product over to be valid for the 2021 season.

If you purchased Pass Protection and have been impacted by Covid-19, we can process refund requests.

If you are purchasing a 3 Peak Season Pass we encourage you to take up the Pass Protection product as it provides greater personal coverage during season.

If you have any further questions, please email our guest services team to discuss.

How does your reduced operations effect season passes?

If our reduced operations impact your decision to ski with us this season we can roll your season pass over to winter 2021. Then if you do decide to ski with us this season, you have the option to purchase day passes. 

Will the access road be free all winter?

Yes, from 4th July until the end of the ski season, there will be no charge on the access road to The Remarkables. Please remember to check our weather page on our website for daily updates on our road and mountain conditions. 

CONTACT TRACING REQUIREMENTS

How can I update my contact details for contact tracing?

For us to operate safely under level 2 we do need to adhere to contact tracing requirements on the mountain. To access the lifts you will need to ensure your contact information is up to date on your profile. Including your phone number and email or your address. Please log in here and head the "My Account" section to complete your details.

If you have already purchased your 2020 ski pass and have your MyPass Card from previous seasons you are good to go straight to the lift (providing you have updated your contact details as noted above). You can check your MyPass Card number is correct by logging in to your account and checking the alpha-numerical number displayed above your picture in your account information.

  • If you have an online account please log in here and head to the "My Account" section to complete your contact details.
  • If you have a MyPass card but have not created an online account you can use the alpha-numerical number on your card to create your online account and update your contact details
  • If you don't have an online account or MyPass card, please follow this link and send through your details.

Can you post my MyPass card to me?

If you don’t have a MyPass card, please follow this link and we will post your new MyPass Card out to you before the season stats.

Student pass verification under level 2

Will still need to verify your full-time enrollment to activate your MyPass Card, you can do this online here.