TERMS AND CONDITIONS

Here you will find all of our terms and conditions and requirements for using our ski areas, lift passes and mypass cards along with NZSki's policies regarding your privacy online and our online marketing.

Season Pass and Multi-Day Lift pass terms and conditions outline all legal requirements and everything you need to know about purchasing and using these products including details on season pass instalment payments.

 

GENERAL - APPLIES TO ALL PASS HOLDERS:

The operating season of the NZSki Limited (NZSki) ski areas is subject to snow, weather and mountain conditions and the season may be longer or shorter than publicised. NZSki makes no warrant as to the length of season, number of lifts operating at any time or to the operation or otherwise of an area on any particular day.

Reference to Season Pass, pass or mypass refers to the plastic RFID card and the products that are loaded against the individual that the RFID card identifies within the NZSki database.

Season Passes are non-refundable under any circumstances unless the Injury/Medical cover option has been purchased. This Injury/Medical cover option (Pass Protection) is an additional cost of $40, which is made available to you at the time of purchase.

 

AGE DEFINITION:

Age is as of 1st June in the season for which you have purchased. 

  • 5yrs and under ski or ride for free at Coronet Peak and The Remarkables.
  • 10yrs and under ski or ride free at Mt Hutt.
  • Child: 6 – 17yrs inclusive.
  • If currently attending high-school and is 18 years, a Student Pass applies.
  • Adult: 18 - 65 years.
  • Senior: 65–74yrs of age. Photo ID will be required.
  • Super Senior: 75yrs of age or older, on day of purchase, ski for free. Please collect a complimentary lift pass from the ticket office. Photo ID will be required.

All lift users require a MyPass card. Photographic ID will be required.

 

STUDENT PASS:

Student is 18+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution.

Evidence of full-time enrolment in the form of a valid, photographic student ID from a New Zealand or Australian tertiary institution is required. BCITO, ISIC and other international student cards are not accepted. Evidence must be sighted at Guest Services before your student season pass is activated for winter.

 

PART A - APPLIES TO ALL PASS HOLDERS:

Season Passes are non-refundable under any circumstances unless the Pass Protection option has been purchased.

Pass protection is your injury/medical cover and provides for full or partial refund of the season pass where an injury, medical condition, or travel ban imposed by regulatory bodies, precludes or significantly limits ability to use the pass throughout the entire season.

An injury or medical condition that precludes or significantly limits ability to use the pass throughout the entire season. Refund applications for injury or medical reasons must be made by completing the NZSki season pass refund form available from any of our guest services team and supported with a doctor's certificate or other evidence acceptable to NZSki. NZSki reserves the right to obtain independent medical advice to validate any claim. The value of refunds will be calculated based on the use of the pass and in conjunction with the expiry dates or validity period for that product. There will be no refunds after six weeks from the pass holder's first day of pass use.

There will be no refunds after 31st August for the winter season for which that pass was purchased for, irrespective of pass use. Refunds extend to the value of the pass type purchased only and do not cover any ancillary or other associated costs. The Pass Protection add-on is regarded as an ancillary cost. Refunds will be made to the credit card used to purchase the pass and the pass will be cancelled.

Passes and products are not transferable. The pass may only be used by the person whose name it bears and photograph it matches in NZSki's records. Transferring or re-selling your pass or product is an offence and may result in penalties including loss of access to ski area facilities and possible prosecution.

Both the identified pass holder and the person who attempts to use that pass to unlawfully gain access to the lifts will face possible prosecution and be subject to a trespass order which will prevent access to Mt Hutt in Canterbury and all Southern lakes ski areas that are members of the Ski Area Association New Zealand for a period of two years. 

If you lose your pass or it is stolen please report it immediately on 0800 NZSKIPASS (0800 697 547) so we can suspend/cancel it. An administration fee will apply to replace your pass.

NZSki reserves the right to decline to reissue the pass or to issue you with passes in the future if a third party is found using your pass without its loss recorded in our system.

Your pass cannot be used for commercial purposes without the prior approval of NZSki Ltd.

Photo identification will be required on collection of your pass/card or when updating your photograph. If you are purchasing for the first time with us online, you can also upload a photo through our webstore. Please note that if the photo uploaded does not meet our criteria you may be asked to update this in person at one of our Guest Services locations. Passes with photos that do not meet our criteria may be temporarily suspended.

All pass holders must abide by the ski area user responsibility code. Misconduct will result in cancellation or suspension of the pass with no refund. Misconduct includes, but is not limited to, reckless or dangerous skiing or snowboarding, excessive speed within a slow or learning zone, disregard for closed areas, unsociable behaviour, skiing or snowboarding under the influence of alcohol or drugs, supply of incorrect information or breach of the conditions as per the Snow Responsibility Code.

All pass holders must abide by all signs and instructions when driving on ski area access roads. Failure to abide by signs and instructions or reckless and dangerous driving will result in cancellation or suspension of the pass with no refund.

You must carry your pass with you at all times when skiing or snowboarding.

Use of any season pass is subject to the Terms & Conditions of the specific ski area at which you are using the pass.

 

PART B - SPECIFIC TO DIFFERENT PASS TYPES:

Pass holder conditions as listed in Part A above also apply to all of the Part B specific pass types.

 

SEASON PASSES:

As a purchaser/user of any NZSki Ltd season pass – 3 Peak Pass and Mt Hutt Pass - we require your understanding and agreement to the outlined terms and conditions:

  • Any season pass upgrade purchased without Pass Protection is not eligible for a refund.
  • If Pass Protection is purchased, the sliding scale applies.
  • Season passes are non- transferrable and non-refundable.
  • All refunds are final as of the close of the season.

 

THE 3 PEAK PASS:

This season pass provides the holder with unlimited skiing and snowboarding at Coronet Peak, Mt Hutt and The Remarkables for the season that pass was purchased for. This includes standard operating hours of 9am - 4pm, plus Night Skiing at Coronet Peak on Wednesday, Friday and Saturday nights from 4pm - 9pm when available.

 

THE MT HUTT PASS:

This season pass provides holders with unlimited skiing and snowboarding at Mt Hutt only for the season the pass was purchased for. This includes the standard operating hours of 9am - 4pm. In addition, holders are entitled to a $20 discount for adults and $15 discount for for children (ages 6-17) and seniors (65+) on the standard day pass rates at Coronet Peak and The Remarkables.

 

THE CORONET PEAK FIRST TRACKS ADD-ON :

Provides access to the Coronet Express lift from 8am - 9am from late June / early July through to mid/late September for the season it was purchased for. The First Tracks pass is available as a season pass or day pass add-on.

The operation of First Tracks is subject to the availability and operation of the lifts and to snow and weather conditions. Access to trails will be subject to operational requirements, weather and snow conditions and any scheduled race/events. Coronet Peak does not guarantee the operation of First Tracks on any particular day. The Coronet Peak First Tracks add-on is not valid for Mt Hutt First Tracks.

 

THE MT HUTT FIRST TRACKS ADD-ON:

Provides access to the Summit Six Express lift on Saturdays and Sundays from 8am to 9am from late June / early July through to late in the season for which that pass was purchased for. The First Tracks pass is available as a season pass or day pass add-on.

Mt Hutt First Tracks add-on is available to purchase following the purchase of the Mt Hutt Pass or 3 Peak Pass. 

The operation of First Tracks is subject to the availability and operation of the lifts and to snow and weather conditions. Access to trails will be subject to operational requirements, weather and snow conditions and any scheduled race/events. Mt Hutt does not guarantee the operation of First Tracks on any particular Saturday or Sunday. The Mt Hutt First Tracks add-on is not valid for Coronet Peak First Tracks.

 

3 PEAK PASS DISCOUNTED PRIVATE LESSON:

If you purchase a 2020 winter season 3 Peak Season Pass during the 2020 Earlybird sale you are entitled to a discounted 2 hour or 3 hour private lesson at Coronet Peak and The Remarkables in Queenstown, or Mt Hutt in Methven. 2 Hour Private Lessons are available for $299 and 3 Hour Private Lessons are available for $399.

Private lessons are subject to availability and we recommend booking a minimum of 48 hours in advance to avoid disappointment. These Private Lesson discounts are only available to Adult, Senior, Student and Child (6-17) age groups, and exclude 5 & under, 75 and over, and Local School Passes. The discount voucher will be uploaded to your MyPass account to be redeemed once only in the 2020 season.

 

PART C - SPECIFIC PRODUCTS - PRIVATE LESSONS AND SKIWILAND:

  • Bookings are fully refundable with no charge when we receive more than 48 hours notice for a cancellation.
  • Bookings are full changeable by date only up to 24 hours before the lesson is due to take place. This is subject to availability and may not be possible in all circumstances.
  • There are no refunds for no shows, cancellations or rescheduling made within 24 hours of the original booking's start time.
  • Bookings missed due to illness or injury will be refunded on presentation of a medical certificate as per our general terms of sale.
  • Bookings missed in the event of a mountain closed day will be rescheduled where possible, or refunded if another day cannot be rescheduled.

 

LIFT SLOPE AND TERRAIN USE:

A valid lift pass (associated to a valid MyPass card) is required to use any of the above facilities at Mt Hutt, Coronet Peak and The Remarkables ski areas. Using or attempting to use any of the above facilities without a valid lift pass will result in some/all of the following penalties:

  • A requirement to purchase a valid lift pass or passes to cover the fraudulent use.
  • Issuance of a trespass notice preventing any future visit to the ski area; and/or a report to the police with the option of prosecution to the full extent of the law.

PLEASE NOTE: ENTRY TO ALL NZSKI SKI AREAS CONSTITUTES ACCEPTANCE OF AND AGREEMENT TO ALL OF NZSKI TERMS AND CONDITIONS.

MYPASS TERMS AND CONDITIONS

NZSki Ltd has a sophisticated ticketing system that utilises a smart card we call mypass. Most NZSki products do not have a separate form of ticket but are associated to a mypass account/guest profile that is connected to a mypass card.

The purchaser and/or users of mypass cards and associated products and passes at Mt Hutt, Coronet Peak and The Remarkables agree to the following terms and conditions:

  • mypass cards and their associated products and passes are personal to the named purchaser/user and are non-transferable and non-refundable with the exception of the mypass card deposit which is non-transferable but fully refundable.
  • Products purchased on the mypass card are valid only for the winter season in which they were purchased and will expire at the end of each winter season. Unused products will expire and not be valid for the following winter.
  • Transferring or reselling mypass cards is an offence and will result in penalties including loss of access to ski area facilities and possible prosecution.
  • If you lose or misplace your mypass card or it is stolen, please report this immediately to the Snow Centre, Guest Services or phone 0800 NZSKIPASS (0800 697 547) so we can suspend/cancel it and re-issue a replacement. A card replacement fee may apply.
  • All sundry vouchers that are issued along with your mypass card (i.e. lesson tickets, bus tickets) can only be issued once and cannot be reprinted or reissued if lost or stolen.
  • If a third party is found to be using your mypass card without its loss being reported, NZSki Ltd reserves the right to decline to re-issue the mypass or to issue you with mypasses in the future.
  • User assumes all risk of personal injury, property loss and damage.
  • Misconduct in the opinion of NZSki Ltd management and staff may result in mypass card revocation without refund.
  • The mypass cardholder uses the ski area at their own risk.
  • Use of the mypass card and its associated products and passes implies the user knows unmarked hazards exist and interaction with people outside the control of NZSki Ltd will result.
  • NZSki Ltd does not accept responsibility for lost or damaged mypass cards.
  • Use of the mypass for commercial purposes is not permitted without prior permission obtained from NZSki Ltd.
  • The mypass cardholder agrees to the rules, regulations and directions expressed or implied of NZSki Ltd.
  • The mypass card remains the property of NZSki Ltd.
  • A breach of these Terms & Conditions may result in the withdrawal of the mypass card and any benefits thereof.

 

MYPASS MONEY TERMS AND CONDITIONS:

mypass money is the stored credit facility offered on the mypass card at NZSki ski areas in New Zealand.

The purchaser and/or users of mypass money agree to the following terms and conditions:

  • NZSki Ltd will not be held liable for misuse, loss, or fraudulent use of mypass money where the mypass money account holder has disclosed their PIN either intentionally or otherwise.
  • mypass money accounts will not be enabled until the user has loaded a PIN at an NZSki Guest Services location.
  • A mypass money account must be authorised by a parent or guardian for account holders less than 16 years.
  • A parent or guardian must be present for children under 16 years to load a PIN and enable a child's account.
  • A PIN can only be reset by the mypass account holder at Guest Services provided their identity matches the photograph stored against the account holder's profile.
  • mypass money can be used for transactions at NZSki outlets on the basis that 1 mypass money dollar is equivalent to 1 NZ dollar.
  • mypass money can be used for part payment of a purchase.
  • mypass money can only be redeemed by presentation of the appropriate mypass card.
  • mypass money can only be redeemed by account holder verification using a PIN in the same way that bank cards are transacted.
  • mypass money can be redeemed by the named mypass holder for the purchase of products for other mypass holders.
  • mypass money can only be transferred to other mypass money accounts online at nzski.com where the account holder must give 'trusted friend' status to the recipient of the transfer and have this status reciprocated.
  • Your mypass money balance will be available only for 'trusted friends' to see.
  • mypass money credit balances up to $500 can be refunded to the account holder at any NZSki Guest Services location. Credit balances greater than $500 can be refunded on application - download and complete the mypass money refund form.
  • mypass money credit balances for account holders under 16 years will only be refunded to the parent or guardian that authorised and enabled the account.
  • mypass money credit balance refunds will be in the form of the most recent deposit.
  • Any mypass money credit remaining after a period of 24 months since the last activity will expire and the balance retained by NZSki Ltd.

CANCELLATIONS AND REFUNDS

Season Passes are non-refundable from the date of the first payment under any circumstances unless the Injury/Medical cover option has been purchased.

Refund applications for injury or medical reasons must be made by completing the NZSki season pass refund form available from any of our guest services team. The form must be supported with a doctor's certificate or other evidence acceptable to NZSki. NZSki reserves the right to obtain independent medical advice to validate any claim.

The value of refunds will be calculated based on the use of the pass according to the table below and in conjunction with the following expiry dates. There will be no refunds after 6 weeks from the pass holders first day of pass use. There will be no refunds after 31 August of each season. Refunds extend to the value of the pass type purchased only and do not cover any ancillary or other associated costs. The pass protection add-on is regarded as an ancillary cost. Refunds will be made to the credit card used to purchase the pass and the pass will be cancelled.

 0 days (pass not used) 100%
1 day – 87.5% refund
2 days - 75% refund
3 days – 62.5% refund
4 days - 50% refund
5 days – 37.5% refund
6 days - 25% refund
7 days – 12.5% refund
8+ days - No refund

For details and FAQs with regards to COVID-19, please read our information here.

 

DOWNGRADES:

Season Passes are non-refundable and downgrades will not be offered for a pass of lesser value once the season pass has been purchased. This applies to all pass types and permutations.

 

PRIVATE LESSONS AND SKIWILAND:

  • Bookings are fully refundable with no charge when we receive more than 48 hours notice for a cancellation.
  • Bookings are full changeable by date only up to 24 hours before the lesson is due to take place. This is subject to availability and may not be possible in all circumstances.
  • There are no refunds for no shows, cancellations or rescheduling made within 24 hours of the original booking's start time.
  • Bookings missed due to illness or injury will be refunded on presentation of a medical certificate as per our general terms of sale.
  • Bookings missed in the event of a mountain closed day will be rescheduled where possible, or refunded if another day cannot be rescheduled.

 

CLOSED DAYS:

Exception made for refunds due to closed days.

If Intro to Snow has been used for one day only, then guest is eligible for a partial refund. If Intro to Snow product has been used for more than two days, then no refund is awarded.

If guest intends to upgrade to a season pass, then no partial refund applies.

All refunds are final as of the close of the season for which the product was purchased for, any enquiries after this time will not be honoured.

INSTALMENT PAYMENTS

SEASON PASS 2020 - TERMS & CONDITIONS:

By selecting to make payment by the instalment option, the customer hereby agrees to: NZSki Limited (NZSki) retaining the customer's credit card details and automatically charging the customer's credit card in six or three instalments.

Instalment plans are not interchangeable.

The first instalment will be charged at the time of purchase (only available during the Early bird sales periods of 1st October 2019 - 31st March 2020) and the remaining instalments on the following dates:

6 instalments if purchased before 27th January 2020:

First payment – at time of purchase 
2nd Instalment: 27th January 2020 – Monday 
3rd Instalment: 24th February 2020 – Monday 
4th Instalment: 30th March 2020 – Monday 
5th Instalment: 28th April 2020 – Tuesday
6th Instalment: 25th May 2020 – Monday

6 instalments if purchased between 27th January - 31st March 2020.

First payment – at time of purchase 
2nd Instalment: 14th April 2020 – Tuesday 
3rd Instalment: 28th April 2020 – Tuesday
4th Instalment: 11th May 2020 – Monday 
5th Instalment: 25th May 2020 – Monday 
6th Instalment: 2nd June 2020 – Tuesday

3x Instalment Payment Dates (Earlybird - if purchased between 1st November 2019 - 31st March 2020)

  • First payment – at time of purchase
  • 2nd Instalment: 27th April 2020 – Monday
  • 3rd Instalment: 25th May 2020 – Monday

View our full Disclosure Statement.

Default of payment:

If any instalment payment is not made, e.g. due to the credit card payment being declined or reversed, NZSki reserves the right to charge a default administration fee of $35 per card transaction.

Customers can update their credit card details online, but should they wish to do so over the phone (0800 697 547 NZ / 1800 365 696 AU) it must be at least 5 business days before the next instalment date.

NZSki will not be responsible for failure by the customer to make payment on the due date for any reason.

Please do not send any credit card details via email.

 

ISSUE AND COLLECTION:

Season Passes will not be issued or available for use or collection until full payment of all instalments has been received.

 

DISCLOSURE:

The customer consents to NZSki making disclosures required by the Credit Contracts and Consumer Finance Act 2003 in an electronic form, by means of email.

PROMOTIONAL TERMS AND CONDITIONS

2020 EARLYBIRD TERMS AND CONDITIONS:

Multi-day Passes:

Earlybird (discounted) multi-day lift pass (4, 5 and 6 days/ 6 day + Night Ski) products, provide full mountain lift access at the applicable ski areas. The multi-day lift passes are not Season Passes and have these specific terms and conditions. The purchaser/user of the multi-day lift pass agree to the following terms and conditions:

  • Multi-Day Lift Passes are only valid for use during the winter season for which they were purchased for.
  • Multi-Day Lift Passes do not need to be used consecutively, however all days must be used within 12 days of the first day of use.
  • Multi-Day Lift Passes are non-transferable and non-refundable. Only the individual named at the time of purchase can use the pass.
  • Multi-Day Lift Passes are valid for lift access only.
  • Each day pass is valid for use between the standard operating hours of 9am – 4pm. For The Queenstown Multi-Day with 6 Day + Night Ski Product, Night Skiing can be used at Coronet Peak Ski Field only, between 4pm and 9pm on Wednesday, Friday and Saturday Nights when Night Ski is open. Night Ski is subject to weather and snow conditions and does not operate for the full length of the ski season. Please check
  • Queenstown Multi-day passes are exchangeable for a Twilight Pass at Coronet Peak an upgrade option may incur an additional fee. Mt Hutt Multi-day passes are not exchangeable.

 

Intro to Snow:

Package includes:

  • 4 days of Lift Passes (day 1 is beginner lift access only).
  • 4 days of recreational ski or snowboard equipment hire (skis or snowboard, boots and poles - helmet and clothing can be added on for additional cost).
  • 4 days of Group Lessons (2 lessons per day – 8 lessons total), no need to book group lessons, just arrive 15 minutes before the lesson starts.
  • Kids (5 -15) also get lunch included for each day. 

Details: 

  • Adult lessons are 1:50 hours and kids 5-15 yrs are 2.5 hours duration, please arrive at the lessons area at least 15 minutes before your lesson starts.
  • Kids 5-15yrs morning lessons meet daily at 9:45am for a 10:00am start; Afternoon lessons meet daily at 1:15pm for a 1:30pm start.
  • Adult morning lessons meet daily at 10:15am for a 10:30am start; Afternoon lessons meet daily at 1:45pm for a 2:00pm start.
  • Package is valid for use at Coronet Peak, The Remarkables and Mt Hutt ski areas.
  • The four days don’t have to be used consecutively, but on each of the four days, you must use the lift pass, lesson, and rental; these cannot be used individually. 
  • Rental equipment must be returned back to us if you’re taking days off in between visits.
  • All four days must be used within the 2020 season and are non-transferrable and non-refundable.
  • Clothing and helmet hire is not included in the package but can be added on at an additional cost. We don’t hire gloves or goggles but these items can be purchased at our retail store on mountain.

Please note that small lesson groups of less than 3 people will receive reduced lessons times of one hour per lesson.

Intro to Snow 3 Peak Season Pass Upgrade 2020:

If you’re hooked at the end of the 3 Peak Intro to Snow program, we have an optional upgrade to a 3 Peak season pass, giving you unlimited lift access at Coronet Peak, The Remarkables and Mt Hutt for the remainder of the winter season. The upgrade cost depends on when you purchase the Intro To Snow package. Contact us to arrange your upgrade.

  • If you purchase your Intro to Snow before the start of the winter season you can upgrade to a 3 Peak Season Pass for $150.
  • If you purchase your Intro to Snow during the winter season you can upgrade to a 3 Peak Season Pass for $350.
  • Upgrades can be done with our Guest Services team upon completion of the 8 lesson sessions. All sessions must be completed in order to upgrade. Guests that require additional day lift passes and rental equipment to complete all sessions in order to upgrade, as a result of not attending sessions as stated, will incur the additional cost of the required products.

Intro to Snow Mt Hutt Season Pass Upgrade 2020:

If you’re hooked at the end of the Mt Hutt Intro to Snow program, we have an optional upgrade to a Mt Hutt season pass, giving you unlimited lift access to Mt Hutt for the remainder of the winter season. The upgrade cost depends on when you purchase the Intro To Snow package. Contact us to arrange your upgrade.

  • If you purchase your Intro to Snow before the start of the winter season you can upgrade to a Mt Hutt Season Pass for $99.
  • If you purchase your Intro to Snow during the winter season you can upgrade to a Mt Hutt Season Pass for $150.
  • Upgrades can be done with our Guest Services team upon completion of the 8 lesson sessions. All sessions must be completed in order to upgrade. Guests that require additional day lift passes and rental equipment to complete all sessions in order to upgrade, as a result of not attending sessions as stated, will incur the additional cost of the required products.

  

SPRING SHRED CHALLENGE TERMS AND CONDITIONS 2019:

The Spring Shred Challenge (SSC) promotion runs from the 1st September through till the end of season and is valid at Coronet Peak, The Remarkables and Mt Hutt. Each day that a visitor scans through the lift gates is counted as one day and rewards will be issued to guests via email on days 3, 6, 9, 12 & 15 of Spring.

  • You must have a registered online MyPass account to participate in the SSC.
  • You need to "opt in" for us to contact you via email with your reward notification emails.
  • Check your profile on our website and update your email preferences if required. This can be found under "MyAccount" > "Customer Info".

The SSC is open to all day pass holders, Mt Hutt and 3 Peak Season Pass holders and 2019 Spring Pass holders including the Unlimited Spring Pass & 6 Day Spring Pass.

Staff and dependents, FOC and volunteer pass holders are excluded from participating.

Rewards are defined as follows:

  • 3 Days = Free Hot Drink / Meadow Fresh UHT Flavoured Milk, either strawberry or chocolate. Pass holders 18 years or older will be awarded a hot drink; Pass holders 17 years or younger will be awarded a Meadow Fresh UHT Flavoured Milk, either strawberry or chocolate. This excludes alcoholic beverages. This reward must be redeemed by the end of the 2019 season.
  • 6 Days = Coke and a Pie. This reward must be redeemed by the end of the 2019 season. Coke product must be from the 600ml bottled carbonated beverage range. This reward must be redeemed by the end of the 2019 season.
  • 9 Days = $20 credit. This credit can be used towards any mountain product in Retail, Guest Services, or the Restaurants/Cafes, and can only be redeemed at Coronet Peak, The Remarkables, Mt Hutt or one of our Snow Centres. The credit is non-transferable, nor able to be exchanged for cash. This reward must be redeemed by the end of the 2019 season.
  • 12 Days = $50 off a 2020 Season Pass (Mt Hutt or 3 Peak Pass). Discount can only be applied to a 2020 Season Pass for the named pass holder, is non-transferable, and cannot be used in conjunction with any other product or offer, nor redeemed for cash. Not applicable to Super Senior, 5 and under, or Local School passes.
  • 15 Days = Free 1 hour Private Lesson. This reward must be redeemed before 1st July 2020. Lessons are subject to availability and should be booked in at least 2 days in advance through our Guest Services team.

Rewards will be emailed to you the day following your valid scan, i.e. if you scan for the 3rd day on 4th September you will receive your 3 day reward email on the 5th September. Rewards are valid for redemption on subsequent visits only, not on the day of scanning.

How to redeem your rewards:

Day 3 = Free Hot Drink / Meadow Fresh UHT Flavoured Milk, either strawberry or chocolate

You will receive an email confirming your reward the day following your 3 day scan. Pass holders 18 years or older will be awarded a hot drink; Pass holders 17 years or younger will be awarded a Meadow Fresh UHT Flavoured Milk, either strawberry or chocolate. Your Hot Drink/ Meadow Fresh UHT Flavoured Milk voucher will be loaded onto your MyPass card. To redeem, tap your MyPass card at the restaurant or café before you place your order and inform the server that you would like to redeem your milk or hot drink reward.

Day 6 = Free 600ml bottled Coke & Pie

You will receive an email confirming your reward the day following your 6-day scan. Your Coke & Pie voucher will be loaded onto your MyPass card. Coke product must be from the 600ml bottled carbonated beverage range. To redeem, tap your MyPass card at the restaurant or café before you place your order and inform the server that you would like to redeem your free Coke and Pie voucher.

Day 9 = $20 credit

You will receive an email confirming your reward the day after your 9th day scan. The $20 credit will be loaded onto your MyPass card and can be used towards any mountain product in Retail, Guest Services, or the Restaurants/Cafes, and can only be redeemed at Coronet Peak, The Remarkables, Mt Hutt or one of our Snow Centres. To redeem, tap your MyPass card before you purchase and inform the staff that you would like to redeem your $20 credit. The credit is non-transferable, nor able to be exchanged for cash. This reward must be redeemed by the end of the 2019 season.

Day 12 = $50 off a 2020 Season Pass (Mt Hutt or 3 Peak Pass)

You will receive an email confirming your reward the day after your 12th day scan. The $50 discount will be applied at the time of purchase of your 2020 Season Pass. Discount can only be applied to a 2020 Season Pass for the named pass holder, is non-transferable, and cannot be used in conjunction with any other product or offer, nor redeemed for cash. Not applicable to Super Senior, 5 and under, or Local School passes. The 2020 Season Passes will be available for purchase online, over the phone or in person with Guest Services from October 2019.

Day 15 = Free 1 hour Private Lesson

You will receive an email confirming your reward the day after your 15th day scan and your private lesson voucher will be loaded onto your MyPass card. You will need to contact our Guest Services team at least 2 days in advance, let them know that you have a Spring Shred Challenge voucher for a private lesson, and they’ll get you booked in. Lesson times are subject to availability, so please book your lesson in promptly to avoid disappointment. Must be redeemed before 1st July 2020.

 

 

NZ OPEN 2020 EXCLUSIVE OFFER

  • Multi-Day Lift Passes are only valid for use during the season for which they were purchased for.
  • Multi-Day Lift Passes do not need to be used consecutively, however all days must be used within 12 days of the first day of use.
  • Multi-Day Lift Passes are non-transferable and non-refundable. Only the individual named at the time of purchase can use the pass.
  • Multi-Day Lift Passes are valid for lift access only.
  • Night Ski is only available at Coronet Peak and between 4pm and 9pm any Wednesday, Friday or Saturday night from late June through late August subject to conditions.
  • Each day pass is valid for use between the standard operating hours of 9am – 4pm subject to weather and snow conditions.

PRIVACY POLICY

You can find details on our online marketing policy and online privacy statement here:

 

ONLINE MARKETING:

NZSki will use personal information provided by you, its customers, to communicate with you. Any information automatically retrieved, such as website browsing patterns, will be used only in aggregate form (so that no individual visitors are identified).

When you enter a competition, or register/sign-up for a promotional offer, information about you may be provided to advertisers for marketing purposes. However, you will be given the option at the time of entering the competition or registering for the offer to decline receiving further information or further contact with NZSki or the advertiser.

NZSki may also be required by law to disclose information you provide. NZSki will only make the disclosure if it believes in good faith that it is required to do so.

It is important to note that this website contains links to other sites not controlled by NZSki. Those sites may not follow the same privacy policy as NZSki.

 

ONLINE PRIVACY STATEMENT:

NZSki Limited is a registered company based in Queenstown, New Zealand. Your privacy is important to us and to better protect it we have provided this statement explaining our online information practices and the manner in which information is collected and used on this site.

 

INFORMATION COLLECTION:

We collect your personal information when you provide it to us, when you contact us, when you purchase products online including lift passes and lessons, when you enter contests, subscribe to our online services such as newsletters and vote in polls, express opinions or respond to our surveys. We may collect personal information such as: your name, address, e-mail address, telephone number and credit card information. We may also collect any personal information contained in the content of your communications with us, including your survey responses.

By providing this information you (the customer) confirm that any address(es) provided, whether email or physical, constitute a secure address for the purpose of information communication by NZSki Limited.

You are also able to submit information on behalf of other people. For example, you might purchase a Season Pass for another person. Alternatively you may be purchasing multiple passes and be required to allocate the details for each other pass holder. The information we gather through this process about third parties may include: recipient's name, address, e-mail address, and telephone number.

Any information submitted on behalf of a third party is presumed to have been done with the knowledge and authority of, or at the request of, the third party in question and that the address(es) provided, email or physical, constitute a secure address for the purpose of information communication by NZSki Ltd. You must ensure the third party is aware of this privacy policy.

We may also collect certain non-personal information when you visit our web pages such as the type of browser you are using (e.g. Chrome, Firefox, Internet Explorer etc), the type of operating system you are using, (e.g. Windows or Mac) and the domain name of your Internet service provider (e.g. Xtra). This enables us to ensure our site performs at the optimum level and makes it possible for us to deliver the best possible experience to our visitors.

 

INFORMATION USE:

NZSki Ltd uses the information you provide about yourself or about third parties to:

  • Fulfill your requests for our products, programmes, and services
  • Respond to your enquiries about our offerings
  • Offer you other products, programs or services that we believe may be of interest to you if you have agreed to receiving information
  • Improve the design and content of our site
  • Analyse site usage, as well as to offer you other products, programs, or services
  • Send you surveys, so we can get your feedback on our products, programs and services

We undertake not to disclose any of your personal information to third parties except as set out in this privacy policy.

We may disclose your personal information when requested to do so in response to legal process. For example, in response to a court order or to a law enforcement agency's request.

We may also transfer your personal information to third party providers who perform services on our behalf.

Any agents or contractors of NZSki Ltd who have access to personal information are required to protect this information in a manner that is consistent with this privacy statement by, for example, not using the information for any purpose other than to carry out the services they are performing for NZSki Ltd.

 

SURVEYS:

We may disclose your personal information to third party providers we use to assist us to send you surveys.  We provide those third parties with your name and email address. Currently we use GetSmart to assist us in sending surveys. GetSmart is based in New Zealand.

Where surveys we initiate are sent by electronic means the relevant third party (i.e. GetSmart) will collect your responses to the survey and (where applicable) information about your interaction with the communication. The information collected may include that you opened the email, the links you clicked on, the webpages viewed and the dates and times of such access and activity. Information about the device used to access the survey may also be collected.  The third party may provide or make available this information to us for the various purposes outlined in this privacy policy. They may also hold this information on our behalf.

While our third party providers are primarily collecting this information on our behalf, some of these third parties may also use the information for their own purposes, such as to improve their services. In some cases, such as GetSmart, the survey responses are aggregated with other survey responses and only the aggregated information is provided to NZSki. You should review GetSmart’s privacy policy (available here) to understand how it will handle information collected in response to surveys.

If you do not agree with how GetSmart will handle your personal information then you will need to contact us and request to be removed from our survey list. You can also choose not to complete any survey that is sent to you.

 

OPTING OUT:

We will not use or disclose personal information provided to us in ways unrelated to the purposes described above or without providing you with an opportunity to opt out. All marketing communications initiated by NZSki Ltd will give you the ability to opt out.

 

THIRD PARTY SITES/SPONSORS:

Some of our sites contain links to other sites whose information practices may be different from ours. Visitors should view the privacy statements of these organisations, as we have no control over information that is submitted to, or collected by, these third parties.

 

COOKIES:

To enhance your experience within this site, we use cookies to understand site usage and to improve the content and offerings on our site. The ultimate goal is to provide content that visitors to the site want and make it convenient to access. Cookies are text files we place in your computer's browser to store your preferences. Cookies independently do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, purchasing a lift pass. However, once you choose to provide the site with personal information, this information may be linked to the data stored in the cookie. The cookies that we collect expire when you close your browser.

 

SECURITY COMMITMENT:

Appropriate physical, electronic, and managerial procedures have been put in place to safeguard and help prevent unauthorised access, maintain data security, and correctly use the information collected online. Although we take all appropriate measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will never be disclosed in a manner that is inconsistent with this privacy statement.

 

POLICY CHANGES:

NZSki Ltd reserves the right to make changes to this privacy statement from time to time. Any changes made will be detailed in an updated privacy statement.

Transport Terms & Conditions

 

LIABILITY

  1. These terms and conditions do not waive any rights or remedies you may have under the Consumers Guarantees Act 1993. 
  2. All equipment and personal effects are carried at the passenger's own risk and it is the passenger's responsibility to adequately insure for loss or damage for these items. Travel insurance is recommended.
  3. NZSki reserves the right to amend, cancel, or postpone services due to weather, road conditions or at their own discretion.
  4. NZSki cannot guarantee any specific departure frequency due to factors beyond our control such as; weather, road conditions, traffic delays and mechanical break downs.
  5. Buses can only stop at predetermined bus stops.
  6. NZSki cannot guarantee any pick ups or drop offs at any particular bus stop or hotel. Stops will only be made if safe conditions prevail.
  7. NZSki cannot accept liability for losses or additional expenses due to delays of transport services, sickness, injury, mental distress or for any unforeseen circumstance.

 

TICKETING

  1. All passengers must have a valid mypass card with a valid transport product, RTBS (online hotel booking) voucher or ticket for travel. Passengers travelling on the Express service boarding after the Snow Centre bound for The Remarkables may purchase their tickets en route. Passengers travelling on the Snow Centre Express service boarding after the Snow Centre bound for Coronet Peak must have a valid ticket prior to travel.
  2. Our passes are only valid for the person who it is issued to and are non-transferable.
  3. Identification may be requested when presenting a mypass card or voucher for travel.
  4. NZSki reserves the right to retain any mypass card that is presented by a person other than the person named on the mypass card without refund.
  5. Please report any lost or stolen mypass card to NZSki as soon as possible.
  6. A Hotel Direct transport ticket or RTBS voucher is only valid for the day that it has been booked for unless the ski area is forced to close on that day. In this situation the ticket or voucher may be rebooked again for a later date or a refund will be offered.
  7. All transport passes and tickets are valid only for the 2020 winter season only. Unused or partially unused products cannot be refunded.
  8. Refunds may be considered at NZSki’s discretion and only under extenuating circumstances and in accordance with the cancellation policies described above.

 

CHILDREN

  1. Children under twelve years old must travel with adult supervision.
  2. Children five and under travel for free on our Snow Centre Express service and do not require a pass.
  3. Children five and under travel for free on our Hotel Express service, however they do require a reservation prior to travel.
  4. ‘Child’ pricing is available for persons 6-17 years of age.
  5. Baby and toddler seats are not provided; however they may be fitted if they are lap & shoulder belt compatible. Parents are solely responsible for supplying and the correct fitting of these seats.

 

APPROPRIATE BEHAVIOUR

  1. Food is not permitted to be consumed on any buses. Only drinks that are in a sealed container are permitted.
  2. Alcohol is strictly prohibited to be carried on our buses as our skifields are licensed areas.
  3. NZSki has the right to refuse passage to anyone they believe is under the influence of alcohol or drugs.
  4. Abusive language and/or behaviour is not tolerated on-board any bus or shuttle, or around our arrival and departure areas. This behaviour may result in refusal of service or the immediate removal from the bus or shuttle without refund or compensation.
  5. Altering or attempting to fraudulently use a mypass card or ticket will incur serious consequences including prosecution.
  6. NZSki reserves the right to seek compensation for any wilful damage to any NZSki vehicle or property caused by any person.
  7. Interfering with any of the driver’s controls will result in the immediate removal from the bus and may incur serious consequences including prosecution.