Legal & Privacy

TERMS AND CONDITIONS:

Here you will find all of our terms and conditions and requirements for using our ski areas, lift passes and mypass cards along with NZSki's policies regarding your privacy online and our online marketing.

Season Pass and Multi-Day Lift pass terms and conditions outline all legal requirements and everything you need to know about purchasing and using these products including details on season pass instalment payments.

 

GENERAL - APPLIES TO ALL PASS HOLDERS:

The operating season of the NZSki Limited (NZSki) ski areas is subject to snow, weather and mountain conditions and the season may be longer or shorter than publicised. NZSki makes no warrant as to the length of season, number of lifts operating at any time or to the operation or otherwise of an area on any particular day.

Reference to Season Pass, pass or mypass refers to the plastic RFID card and the products that are loaded against the individual that the RFID card identifies within the NZSki database.

Season Passes are non-refundable under any circumstances unless the Injury/Medical cover option has been purchased. This Injury/Medical cover option (Pass Protection) is an additional cost of $40, which is made available to you at the time of purchase.

 

AGE DEFINITION:

Age is as of 1st June 2019.

  • 5yrs and under ski or ride for free at Coronet Peak and The Remarkables.
  • 10yrs and Under ski or ride free at Mt Hutt.
  • Child: 6 – 17yrs inclusive.
  • If currently attending high-school and is 18 years, a Student Pass applies.
  • Adult: 18 - 65 years.
  • Senior: 65–74yrs of age. Photo ID will be required.
  • Super Senior: 75yrs of age or older, on day of purchase, ski for free. Please collect a complimentary lift pass from the ticket office. Photo ID will be required.

All lift users require a MyPass card. Photographic ID will be required.

 

STUDENT PASS:

Student is 18+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution.

Student ID & proof of full time status (letter from institution) is required. ID card must be in English & include a valid expiry date. ISIC cards are not accepted.

 

PART A - APPLIES TO ALL PASS HOLDERS:

Season Passes are non-refundable under any circumstances unless the Pass Protection option has been purchased.

Pass Protection provides for full or partial refund of the Season Pass where:

An injury or medical condition precludes or significantly limits ability to use the pass throughout the entire season. All applications for refund must be made by completing the NZSki Season Pass refund request form and supported with a doctor's certificate or other evidence acceptable to NZSki. NZSki reserves the right to obtain independent medical advice to validate any claim. The value of refunds will be calculated based on the use of the pass and in conjunction with the expiry dates or validity period for that product. There will be no refunds after six weeks from the pass holder's first day of pass use.

There will be no refunds after 31 August for the winter season for which that pass was purchased for, irrespective of pass use. Refunds extend to the value of the pass type purchased only and do not cover any ancillary or other associated costs. The Pass Protection add-on is regarded as an ancillary cost. Refunds will be made to the credit card used to purchase the pass and the pass will be cancelled.

Passes and products are not transferable. The pass may only be used by the person whose name it bears and photograph it matches in NZSki's records. Transferring or re-selling your pass or product is an offence and may result in penalties including loss of access to ski area facilities and possible prosecution.

Both the identified pass holder and the person who attempts to use that pass to unlawfully gain access to the lifts will face possible prosecution and be subject to a trespass order which will prevent access to Mt Hutt in Canterbury and all Southern lakes ski areas that are members of the Ski Area Association New Zealand for a period of two years. 

If you lose your pass or it is stolen please report it immediately on 0800 NZSKIPASS (0800 697 547) so we can suspend/cancel it. An administration fee will apply to replace your pass.

NZSki reserves the right to decline to reissue the pass or to issue you with passes in the future if a third party is found using your pass without its loss recorded in our system.

Your pass cannot be used for commercial purposes without the prior approval of NZSki Ltd.

Photo identification will be required on collection of your pass/card or when updating your photograph.

All pass holders must abide by the ski area user responsibility code. Misconduct will result in cancellation or suspension of the pass with no refund. Misconduct includes, but is not limited to, reckless or dangerous skiing or snowboarding, excessive speed within a slow or learning zone, disregard for closed areas, unsociable behaviour, skiing or snowboarding under the influence of alcohol or drugs, supply of incorrect information or breach of the conditions as per the Snow Responsibility Code.

All pass holders must abide by all signs and instructions when driving on ski area access roads. Failure to abide by signs and instructions or reckless and dangerous driving will result in cancellation or suspension of the pass with no refund.

You must carry your pass with you at all times when skiing or snowboarding.

Use of any season pass is subject to the Terms & Conditions of the specific ski area at which you are using the pass.

 

CANCELLATION AND REFUNDS:

Season Passes are non-refundable from the date of the first payment under any circumstances unless the Injury/Medical cover option has been purchased.

 

ISSUE AND COLLECTION:

Season Passes will not be issued or available for use or collection until full payment of all instalments has been received.

 

DISCLOSURE:

The customer consents to NZSki making disclosures required by the Credit Contracts and Consumer Finance Act 2003 in an electronic form, by means of email.

 

PART B - SPECIFIC TO DIFFERENT PASS TYPES:

Pass holder conditions as listed in Part A above also apply to all of the above PART B specific pass types.

 

SEASON PASSES:

As a purchaser/user of any NZSki Ltd season pass – 3 Peak Pass and Mt Hutt Pass - we require your understanding and agreement to the outlined terms and conditions:

  • Any season pass upgrade purchased without Pass Protection is not eligible for a refund.
  • If Pass Protection is purchased, the sliding scale applies.
  • Season passes are non- transferrable and non-refundable.
  • All refunds are final as of the close of the season.

 

THE 3 PEAK PASS:

This season pass provides the holder with unlimited skiing and snowboarding at Coronet Peak, Mt Hutt and The Remarkables for the season that pass was purchased for. This includes standard operating hours of 9am - 4pm, plus Night Skiing at Coronet Peak on Wednesday, Friday and Saturday nights from 4pm - 9pm when available.

 

THE MT HUTT PASS:

This season pass provides holders with unlimited skiing and snowboarding at Mt Hutt only for the season the pass was purchased for. This includes the standard operating hours of 9am - 4pm. In addition, holders are entitled to a $20 discount for adults and $15 discount for for children (ages 6-17) and seniors (65+) on the standard day pass rates at Coronet Peak and The Remarkables.

 

THE CORONET PEAK FIRST TRACKS ADD-ON:

Provides access to the Coronet Express lift from 8am - 9am from late June / early July through to mid/late September for the season it was purchased for.

The operation of First Tracks is subject to the availability and operation of the lifts and to snow and weather conditions. Access to trails will be subject to operational requirements, weather and snow conditions and any scheduled race/events. Coronet Peak does not guarantee the operation of First Tracks on any particular day.

 

THE MT HUTT FIRST TRACKS ADD-ON:

Provides access to the Summit Six Express lift on Saturdays and Sundays from 8am to 9am from late June / early July through to late in the season for which that pass was purchased for.

Mt Hutt First Tracks add-on is available to purchase following the purchase of the Mt Hutt Pass or 3 Peak Pass.

The operation of First Tracks is subject to the availability and operation of the lifts and to snow and weather conditions. Access to trails will be subject to operational requirements, weather and snow conditions and any scheduled race/events. Mt Hutt does not guarantee the operation of First Tracks on any particular Saturday or Sunday.

 

THE 3 PEAK PASS FIRST TRACKS ADD-ON:

Provides access to the Coronet Express lift from 8am - 9am daily and access to the Mt Hutt Summit Six Express lift on Saturdays and Sundays from 8am to 9am from late June / early July through to late in the season for which it was purchased for.

The operation of First Tracks is subject to the availability and operation of the lifts and to snow and weather conditions. Access to trails will be subject to operational requirements, weather and snow conditions and any scheduled race/events. Coronet Peak and Mt Hutt do not guarantee the operation of First Tracks on any particular day.

 

3 PEAK PASS DISCOUNTED PRIVATE LESSON:

If you purchase a 3 Peak Season Pass before April 5 2019 you are entitled to a discounted 2 hour or 3 hour private lesson at Coronet Peak and The Remarkables in Queenstown. 2 Hour Private Lessons are available for $199 and 3 Hour Private Lessons are available for $299.

This discount is only available to those who purchase a 3 Peak Pass before 5th April 2019. Please note July is our peak period and all bookings are subject to availability.

These Private Lesson discounts are also only available to Adult, Senior, Student and Child (6-17) age groups. The discount voucher will be uploaded to your mypass account, to be redeemed once only in the 2019 season.

 

INSTALMENT PAYMENTS SEASON PASS 2019 - TERMS & CONDITIONS:

By selecting to make payment by the instalment option, the customer hereby agrees to: NZSki Limited (NZSki) retaining the customer's credit card details and automatically charging the customer's credit card in six (if a 3 Peak Pass or Mt Hutt Season Pass was purchased in the Early Bird sale from 25th September 2018 - 31st January 2019) or three (if a 3 Peak Pass or Mt Hutt Season Pass was purchased in the Early Bird sale from 1st February - 5th April 2019) equal instalments.

There is a minimum total purchase amount required for the instalment payment option of $299 per total transaction. The first instalment will be charged at the time of purchase (only available during the Early bird sales periods of 25th Sept 2018 – 5th April 2019) and the remaining instalments on the following dates:

6x Payment Dates (if purchased between 25th Sept -31st Jan)

  • First payment – at time of purchase
  • 2nd Instalment: 28th February 2019 – Thursday
  • 3rd Instalment: 21st March 2019 – Thursday
  • 4th Instalment: 11th April 2019 – Thursday
  • 5th Instalment: 9th May 2019 – Thursday
  • 6th Instalment: 4th June 2019 – Tuesday

3x Instalment Payment Dates (if purchased between 1st Feb - 5th April)

  • First payment – at time of purchase
  • 2nd Instalment: 9th May 2019 – Thursday
  • 3rd Instalment: 4th June 2019 – Tuesday

A credit fee calculated at 3% of the entire transaction value will be added to your purchase.

Default of payment: If any instalment payment is not made e.g. due to the credit card payment being declined or reversed, NZSki reserves the right to charge a default administration fee of $35 per card transaction.

Please see cancellations and refunds below for more details. Any changes to credit card details must be advised to NZSki by email info@nzski.com or by telephone (+64 3 450 1970) at least five working days prior to the instalment due date. This includes notification of new card expiry dates. NZSki will not be responsible for failure by the customer to make payment on the due date for any reason.

 

EARLYBIRD AND MULTI-DAY PASS TERMS AND CONDITIONS:

Earlybird (discounted) multi-day lift pass (4, 5 and 6 days/ 6 day + Night Ski) products, provide full mountain lift access at the applicable ski areas. The multi-day lift passes are not Season Passes and have these specific terms and conditions. The purchaser/user of the multi-day lift pass agree to the following terms and conditions:

Multi-Day Lift Passes are only valid for use during the 2019 winter season.

Multi-Day Lift Passes do not need to be used consecutively, however all days must be used within 12 days of the first day of use.

Multi-Day Lift Passes are non-transferable and non-refundable. Only the individual named at the time of purchase can use the pass.

Multi-Day Lift Passes are valid for lift access only.

Each day pass is valid for use between the standard operating hours of 9am – 4pm. For The Queenstown Multi-Day with 6 Day + Night Ski Product, Night Skiing can be used at Coronet Peak Ski Field only, between 4pm and 9pm on Wednesday, Friday and Saturday Nights from late June to early September, subject to weather and snow conditions. Night Skiing does not operate for the full length of the ski season.

Queenstown Multi-day passes are exchangeable for a Twilight Pass at Coronet Peak an upgrade option may incur an additional fee. Mt Hutt Multi-day passes are not exchangeable.

Earlybird sale ends 4th April 2019

 

PART C - SPECIFIC PRODUCTS - PRIVATE LESSONS AND SKIWILAND:

  • Bookings are fully refundable with no charge when we receive more than 48 hours notice for a cancellation.
  • Bookings are full changeable by date only up to 24 hours before the lesson is due to take place. This is subject to availability and may not be possible in all circumstances.
  • There are no refunds for no shows, cancellations or rescheduling made within 24 hours of the original booking's start time.
  • Bookings missed due to illness or injury will be refunded on presentation of a medical certificate as per our general terms of sale.
  • Bookings missed in the event of a mountain closed day will be rescheduled where possible, or refunded if another day cannot be rescheduled.

 

LIFT SLOPE AND TERRAIN USE:

A valid lift pass (associated to a valid mypass card) is required to use any of the above facilities at Mt Hutt, Coronet Peak and The Remarkables ski areas. Using or attempting to use any of the above facilities without a valid lift pass will result in some/all of the following penalties:

  • A requirement to purchase a valid lift pass or passes to cover the fraudulent use.
  • Issuance of a trespass notice preventing any future visit to the ski area; and/or a report to the police with the option of prosecution to the full extent of the law.

PLEASE NOTE: ENTRY TO ALL NZSKI SKI AREAS CONSTITUTES ACCEPTANCE OF AND AGREEMENT TO ALL OF NZSKI TERMS AND CONDITIONS.

 

MYPASS TERMS AND CONDITIONS:

NZSki Ltd has a sophisticated ticketing system that utilises a smart card we call mypass. Most NZSki products do not have a separate form of ticket but are associated to a mypass account/guest profile that is connected to a mypass card.

The purchaser and/or users of mypass cards and associated products and passes at Mt Hutt, Coronet Peak and The Remarkables agree to the following terms and conditions:

  • mypass cards and their associated products and passes are personal to the named purchaser/user and are non-transferable and non-refundable with the exception of the mypass card deposit which is non-transferable but fully refundable.
  • Products purchased on the mypass card are valid only for the winter season in which they were purchased and will expire at the end of each winter season. Unused products will expire and not be valid for the following winter.
  • Transferring or reselling mypass cards is an offence and will result in penalties including loss of access to ski area facilities and possible prosecution.
  • If you lose or misplace your mypass card or it is stolen, please report this immediately to the Snow Centre, Guest Services or phone 0800 NZSKIPASS (0800 697 547) so we can suspend/cancel it and re-issue a replacement. A card replacement fee may apply.
  • All sundry vouchers that are issued along with your mypass card (i.e. lesson tickets, bus tickets) can only be issued once and cannot be reprinted or reissued if lost or stolen.
  • If a third party is found to be using your mypass card without its loss being reported, NZSki Ltd reserves the right to decline to re-issue the mypass or to issue you with mypasses in the future.
  • User assumes all risk of personal injury, property loss and damage.
  • Misconduct in the opinion of NZSki Ltd management and staff may result in mypass card revocation without refund.
  • The mypass cardholder uses the ski area at their own risk.
  • Use of the mypass card and its associated products and passes implies the user knows unmarked hazards exist and interaction with people outside the control of NZSki Ltd will result.
  • NZSki Ltd does not accept responsibility for lost or damaged mypass cards.
  • Use of the mypass for commercial purposes is not permitted without prior permission obtained from NZSki Ltd.
  • The mypass cardholder agrees to the rules, regulations and directions expressed or implied of NZSki Ltd.
  • The mypass card remains the property of NZSki Ltd.
  • A breach of these Terms & Conditions may result in the withdrawal of the mypass card and any benefits thereof.

 

MYPASS MONEY TERMS AND CONDITIONS:

mypass money is the stored credit facility offered on the mypass card at NZSki ski areas in New Zealand.

The purchaser and/or users of mypass money agree to the following terms and conditions:

  • NZSki Ltd will not be held liable for misuse, loss, or fraudulent use of mypass money where the mypass money account holder has disclosed their PIN either intentionally or otherwise.
  • mypass money accounts will not be enabled until the user has loaded a PIN at an NZSki Guest Services location.
  • A mypass money account must be authorised by a parent or guardian for account holders less than 16 years.
  • A parent or guardian must be present for children under 16 years to load a PIN and enable a child's account.
  • A PIN can only be reset by the mypass account holder at Guest Services provided their identity matches the photograph stored against the account holder's profile.
  • mypass money can be used for transactions at NZSki outlets on the basis that 1 mypass money dollar is equivalent to 1 NZ dollar.
  • mypass money can be used for part payment of a purchase.
  • mypass money can only be redeemed by presentation of the appropriate mypass card.
  • mypass money can only be redeemed by account holder verification using a PIN in the same way that bank cards are transacted.
  • mypass money can be redeemed by the named mypass holder for the purchase of products for other mypass holders.
  • mypass money can only be transferred to other mypass money accounts online at nzski.com where the account holder must give 'trusted friend' status to the recipient of the transfer and have this status reciprocated.
  • Your mypass money balance will be available only for 'trusted friends' to see.
  • mypass money credit balances up to $500 can be refunded to the account holder at any NZSki Guest Services location. Credit balances greater than $500 can be refunded on application - download and complete the mypass money refund form.
  • mypass money credit balances for account holders under 16 years will only be refunded to the parent or guardian that authorised and enabled the account.
  • mypass money credit balance refunds will be in the form of the most recent deposit.
  • Any mypass money credit remaining after a period of 24 months since the last activity will expire and the balance retained by NZSki Ltd.

 

CLOSED DAYS:

Exception made for refund due to closed day. If Intro to Snow has been used for one day only, then guest is eligible for a partial refund. If Intro to Snow product has been used for more than two days, then no refund is awarded.

If guest intends to upgrade to a season pass, then no partial refund applies.

All refunds are final as of the close of the 2018 season any enquiries after this time will not be honoured.

 

PRIVACY POLICY:

You can find details on our online marketing policy and online privacy statement here:

 

ONLINE MARKETING:

NZSki will use personal information provided by you, its customers, to communicate with you. Any information automatically retrieved, such as website browsing patterns, will be used only in aggregate form (so that no individual visitors are identified).

When you enter a competition, or register/sign-up for a promotional offer, information about you may be provided to advertisers for marketing purposes. However, you will be given the option at the time of entering the competition or registering for the offer to decline receiving further information or further contact with NZSki or the advertiser.

NZSki may also be required by law to disclose information you provide. NZSki will only make the disclosure if it believes in good faith that it is required to do so.

It is important to note that this website contains links to other sites not controlled by NZSki. Those sites may not follow the same privacy policy as NZSki.

 

ONLINE PRIVACY STATEMENT:

NZSki Limited is a registered company based in Queenstown, New Zealand. Your privacy is important to us and to better protect it we have provided this statement explaining our online information practices and the manner in which information is collected and used on this site.

 

INFORMATION COLLECTION:

We collect your personal information when you provide it to us, when you contact us, when you purchase products online including lift passes and lessons, when you enter contests, subscribe to our online services such as newsletters and vote in polls, express opinions or respond to our surveys. We may collect personal information such as: your name, address, e-mail address, telephone number and credit card information. We may also collect any personal information contained in the content of your communications with us, including your survey responses.

By providing this information you (the customer) confirm that any address(es) provided, whether email or physical, constitute a secure address for the purpose of information communication by NZSki Limited.

You are also able to submit information on behalf of other people. For example, you might purchase a Season Pass for another person. Alternatively you may be purchasing multiple passes and be required to allocate the details for each other pass holder. The information we gather through this process about third parties may include: recipient's name, address, e-mail address, and telephone number.

Any information submitted on behalf of a third party is presumed to have been done with the knowledge and authority of, or at the request of, the third party in question and that the address(es) provided, email or physical, constitute a secure address for the purpose of information communication by NZSki Ltd. You must ensure the third party is aware of this privacy policy.

We may also collect certain non-personal information when you visit our web pages such as the type of browser you are using (e.g. Chrome, Firefox, Internet Explorer etc), the type of operating system you are using, (e.g. Windows or Mac) and the domain name of your Internet service provider (e.g. Xtra). This enables us to ensure our site performs at the optimum level and makes it possible for us to deliver the best possible experience to our visitors.

 

INFORMATION USE:

NZSki Ltd uses the information you provide about yourself or about third parties to:

Fulfill your requests for our products, programmes, and services

Respond to your enquiries about our offerings

Offer you other products, programs or services that we believe may be of interest to you if you have agreed to receiving information

Improve the design and content of our site

Analyse site usage, as well as to offer you other products, programs, or services

Send you surveys, so we can get your feedback on our products, programs and services

We undertake not to disclose any of your personal information to third parties except as set out in this privacy policy.

We may disclose your personal information when requested to do so in response to legal process. For example, in response to a court order or to a law enforcement agency's request.

We may also transfer your personal information to third party providers who perform services on our behalf.

Any agents or contractors of NZSki Ltd who have access to personal information are required to protect this information in a manner that is consistent with this privacy statement by, for example, not using the information for any purpose other than to carry out the services they are performing for NZSki Ltd.

 

SURVEYS:

We may disclose your personal information to third party providers we use to assist us to send you surveys.  We provide those third parties with your name and email address. Currently we use GetSmart to assist us in sending surveys. GetSmart is based in New Zealand.

Where surveys we initiate are sent by electronic means the relevant third party (i.e. GetSmart) will collect your responses to the survey and (where applicable) information about your interaction with the communication. The information collected may include that you opened the email, the links you clicked on, the webpages viewed and the dates and times of such access and activity. Information about the device used to access the survey may also be collected.  The third party may provide or make available this information to us for the various purposes outlined in this privacy policy. They may also hold this information on our behalf.

While our third party providers are primarily collecting this information on our behalf, some of these third parties may also use the information for their own purposes, such as to improve their services. In some cases, such as GetSmart, the survey responses are aggregated with other survey responses and only the aggregated information is provided to NZSki. You should review GetSmart’s privacy policy (available here) to understand how it will handle information collected in response to surveys.

If you do not agree with how GetSmart will handle your personal information then you will need to contact us and request to be removed from our survey list. You can also choose not to complete any survey that is sent to you.

 

OPTING OUT:

We will not use or disclose personal information provided to us in ways unrelated to the purposes described above or without providing you with an opportunity to opt out. All marketing communications initiated by NZSki Ltd will give you the ability to opt out.

 

THIRD PARTY SITES/SPONSORS:

Some of our sites contain links to other sites whose information practices may be different from ours. Visitors should view the privacy statements of these organisations, as we have no control over information that is submitted to, or collected by, these third parties.

 

COOKIES:

To enhance your experience within this site, we use cookies to understand site usage and to improve the content and offerings on our site. The ultimate goal is to provide content that visitors to the site want and make it convenient to access. Cookies are text files we place in your computer's browser to store your preferences. Cookies independently do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, purchasing a lift pass. However, once you choose to provide the site with personal information, this information may be linked to the data stored in the cookie. The cookies that we collect expire when you close your browser.

 

SECURITY COMMITMENT:

Appropriate physical, electronic, and managerial procedures have been put in place to safeguard and help prevent unauthorised access, maintain data security, and correctly use the information collected online. Although we take all appropriate measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will never be disclosed in a manner that is inconsistent with this privacy statement.

 

POLICY CHANGES:

NZSki Ltd reserves the right to make changes to this privacy statement from time to time. Any changes made will be detailed in an updated privacy statement.

 

Promotion Terms and Conditions:

SNOW SALE MULTI-DAY PASSES: AUGUST 2019

Available to purchase until 11:59pm on Friday 2nd August NZ Time.

2019 Snow Sale Mt Hutt Multi-day lift pass (4, 5 and 6 days) products, provide full mountain lift access at Mt Hutt. The multi-day lift passes are not Season Passes and have these specific terms and conditions. The purchaser/user of the multi-day lift pass agree to the following terms and conditions:

  • Multi-Day Lift Passes are only valid for use during the 2019 winter season.
  • Multi-Day Lift Passes do not need to be used consecutively, however all days must be used within 12 days of the first day of use.
  • Multi-Day Lift Passes are non-transferable and non-refundable. Only the individual named at the time of purchase can use the pass.
  • Multi-Day Lift Passes are valid for lift access only.
  • Each day pass is valid for use between the standard operating hours of 9am – 4pm subject to weather and snow conditions.
  • Mt Hutt Multi-day passes are not exchangeable.

 

URBAN LIST SALE MULTI-DAY PASSES:

Terms and Conditions for the Urban List Multi-day Passes 2019. Available to purchase until 11:59pm on Monday 12th August NZ Time. 

2019 Snow Sale Multi-day lift pass (4, 5 and 6 days) products, provide full mountain lift access at the applicable ski areas. The multi-day lift passes are not Season Passes and have these specific terms and conditions. The purchaser/user of the multi-day lift pass agree to the following terms and conditions:

  • Multi-Day Lift Passes are only valid for use during the 2019 winter season.
  • Multi-Day Lift Passes do not need to be used consecutively, however all days must be used within 12 days of the first day of use.
  • Multi-Day Lift Passes are non-transferable and non-refundable. Only the individual named at the time of purchase can use the pass.
  • Multi-Day Lift Passes are valid for lift access only.
  • Each day pass is valid for use between the standard operating hours of 9am – 4pm subject to weather and snow conditions.
  • Multi-day passes are exchangeable for a Twilight Pass at Coronet Peak and an upgrade option may incur an additional fee.

 

MT HUTT MOON-SKI 2019 TERMS & CONDITIONS:

  • Bookings can be rescheduled or refunded, with no charge, when we receive more than 7 days’ notice of the cancellation or change.
  • Cancellations made less than 7 days prior to the Moon-Ski event are non-refundable.
  • Moon-Ski bookings are non-transferrable.
  • In the event Moon-Ski cannot go ahead on the scheduled date, this will be rescheduled to Saturday the 17th of August, or a secondary date of Saturday the 14th of September.
  • In the event a guest cannot attended the rescheduled event, a refund will be provided.
  • In the event that Moon-Ski is cancelled and does not go ahead, full refunds will be provided.

 CONDUCT

  • Those who attend the Moon-Ski event assume all risk of personal injury, property loss and damage.
  • Misconduct in the opinion of NZSki Ltd management and staff may result in guest to be removed from the premises.
  • Those attending the event use the ski area at his/her own risk.
  • Event attendees and use of the product implies that the user knows unmarked hazards exist and interaction with others outside the control of NZSki Ltd will result.
  • A breach of these Terms Conditions may result in the removal of those in question from the premises. No refunds shall be provided in this event.

DIETARY

  • While every care is taken in our kitchen to produce the gluten and dairy free food separate from other products, please note that products containing gluten | dairy | eggs & nuts are prepared in the same area as these meals. For severe allergies- it is recommended that the parents supply their own food for their child.
  • Alcohol will be sold without proof of age from drivers’ licence or passport. No exceptions.

MT HUTT MOON SKI TRANSPORT TERMS & CONDITIONS:

LIABILITY:

  • These terms and conditions do not waive any rights or remedies you may have under the Consumers Guarantees Act 1993.
  • All equipment and personal effects are carried at the passenger's own risk and it is the passenger's responsibility to adequately insure for loss or damage for these items. Travel insurance is recommended.
  • NZSki reserves the right to amend, cancel, or postpone services due to weather, road conditions or at their own discretion.
  • NZSki cannot guarantee any specific departure frequency due to factors beyond our control such as; weather, road conditions, traffic delays and mechanical break downs.
  • Buses can only stop at predetermined bus stops.
  • NZSki cannot accept liability for losses or additional expenses due to delays of transport services, sickness, injury, mental distress or for any unforeseen circumstance.

 

SPRING SHRED CHALLENGE TERMS AND CONDITIONS 2019:

The Spring Shred Challenge (SSC) promotion runs from the 1st September through till the end of season and is valid at Coronet Peak,The Remarkables and Mt Hutt. Each day that a visitor scans through the lift gates is counted as one day and rewards will be issued to guests via email on days 3, 6, 9, 12 & 15 of Spring.

  • You must have a registered online Mypass account to participate in the SSC.
  • You need to "opt in" for us to contact you via email with your reward notification emails.
  • Check your profile on our website and update your email preferences if required. This can be found under "MyAccount" > "Customer Info".

The SSC is open to all day pass holders, Mt Hutt and 3 Peak Season Pass holders and 2019 Spring Pass holders including the Unlimited Spring Pass & 6 Day Spring Pass.

Staff and dependants, FOC and volunteer pass holders are excluded from participating.

Rewards are defined as follows:

  • 3 Days = Free Hot Drink / Meadow Fresh UHT Flavoured Milk, either strawberry or chocolate. Pass holders 18 years or older will be awarded a hot drink; Pass holders 17 years or younger will be awarded a Meadow Fresh UHT Flavoured Milk, either strawberry or chocolate. This excludes alcoholic beverages. This reward must be redeemed by the end of the 2019 season. 
  • 6 Days = Coke and a Pie. This reward must be redeemed by the end of the 2019 season. Coke product must be from the 600ml bottled carbonated beverage range. This reward must be redeemed by the end of the 2019 season.
  • 9 Days = $20 voucher. This voucher can be used towards any mountain product and can only be redeemed at Coronet Peak, The Remarkables, Mt Hutt or at one of our Snow Centres. The voucher is non-transferable, nor able to be exchanged for cash. Reward must be redeemed by the end of the 2019 season.
  • 12 Days = $50 off a 2020 Season Pass (Mt Hutt or 3 Peak Pass). Discount can only be applied to a 2020 Season Pass for the named pass holder, is non-transferable, and cannot be used in conjunction with any other product or offer, nor redeemed for cash. 
  • 15 Days = Free 1 hour Private Lesson. This reward must be redeemed before 1st July 2020. Lessons are subject to availability and should be booked in advanced through our Guest Services team.

Rewards will be emailed to you the day following your valid scan, i.e. if you scan for the 3rd day on 4th September you will receive your 3 day reward email on the 5th September. Rewards are valid for redemption on subsequent visits only, not on the day of scanning.

How to redeem your rewards:

Day 3 = Free Hot Drink / Meadow Fresh UHT Flavoured Milk, either Strawberry or Chocolate

You will receive an email confirming your reward the day following your 3 day scan. Pass holders 18 years or older will be awarded a hot drink; Pass holders 17 years or younger will be awarded a Meadow Fresh UHT Flavoured Milk, either strawberry or chocolate. Your Hot Drink/ Meadow Fresh UHT Flavoured Milk voucher will be loaded onto your Mypass card. To redeem, tap your Mypass card at the restaurant or café before you place your order and inform the server that you would like to redeem your free drink reward.

Day 6 = Free 600ml bottled Coke & Pie

You will receive an email confirming your reward the day following your 6-day scan. Your Coke & Pie voucher will be loaded onto your Mypass card. Coke product must be from the 600ml bottled carbonated beverage range. To redeem, tap your Mypass card at the restaurant or café before you place your order and inform the server that you would like to redeem your free Coke and Pie voucher.

Day 9 = $20 voucher

You will receive an email confirming your reward the day after your 9th day scan. The $20 voucher will be loaded onto your Mypass card and can be used towards any mountain products. To redeem, tap your Mypass card at the restaurant, café, retail store or guest services desk before you purchase and inform the staff that you would like to redeem your $20 voucher.

Day 12 = $50 off a 2020 Season Pass (Mt Hutt or 3 Peak Pass)

You will receive an email confirming your reward the day after your 12th day scan. The $50 discount will be applied at the time of purchase of your 2020 Season Pass. Discount can only be applied to a 2020 Season Pass for the named pass holder, is non-transferable, and cannot be used in conjunction with any other product or offer, nor redeemed for cash. Season Passes will be able to be purchased online, over the phone or in person with Guest Services.

Day 15 = Free 1 hour Private Lesson

You will receive an email confirming your reward the day after your 15th day scan and your private lesson voucher will be loaded onto your Mypass card. You will need to contact our Guest Services team, let them know that you have a Spring Shred Challenge voucher for a private lesson, and they’ll get you booked in. Lesson times are subject to availability, so please book your lesson in promptly to avoid disappointment. Must be redeemed before 1st July 2020.

 

SPRING SKI WEEK TERMS AND CONDITIONS 14 - 22 SEPTEMBER 2019.

TAKE A MATE
Skiers or snowboarders with existing season passes can show their pass and receive a 50% discount off a full day, full mountain lift pass for a mate. If two guests without existing passes present at Guest Services, they can buy one pass & then get one at 50% discount. These passes will be available for purchase between the 14th to the 22nd September inclusive, but can be redeemed until the end of the season. The offer is only available at Guest Services only and not online. Both parties need to be present at the time of purchase. Individual resorts terms and conditions apply.

2019 Take a Mate NZSki Terms and Conditions

Season Pass Holders

  • 3 Peak and Mt Hutt season pass holders are eligible for one take a mate pass, discounting a day pass to 50% off standard rate for a friend. Excludes 3 Peak 5 & under and Mt Hutt 10 & under season passes
  • Valid from the 14th of September to the 22nd September inclusive.
  • The season pass holder must be present at the time of the transaction.
  • Passes purchased during this time can be used any time during the 2019 season.
  • Passes only valid during the 2019 winter season.
  • The discount will be applied to the pass of the least value in any given transaction.
  • Discount applies to full day, full mountain pass only.
  • Can be applied to multiday passes, multiday passes must be purchased in one transaction.
  • Discount does not apply to passes that have already been discounted.
  • Must be purchased at Guest Services, not available online.
  • All passes are non-transferable and non-refundable.

Day Pass Holders

  • Day pass holders are eligible for one full price and one 50% discounted pass on full day, full mountain passes, when purchasing in conjunction with another day pass.
  • The day pass discount will be applied to the pass of the least value in any given transaction.
  • This day pass discount may only be purchased one time by each customer. One mate per customer.
  • Both parties must be present at the time of purchase.
  • The discount does not apply when purchasing passes in conjunction with free of charge, or already discounted lift passes.
  • Valid from the 14th of September to the 22nd September inclusive.
  • Passes purchased during this time can be used any time during the 2019 season.
  • Passes only valid during the 2019 winter season.
  • When purchasing multiday passes, discount applies.
  • If purchasing a multiday pass and single day, or fewer day multiday pass, in one transaction, the discount applies to the pass with the least days.
  • Must be purchased at Guest Services, not available online.
  • All passes are non-transferable and non-refundable. 

LEARN TO SKI PACKAGE 2019 Terms and Conditions

The second package is a learner’s package for skiers or snow boarders. Simply titled Learn to Ski or
board.

Learn to Ski or Board
This package includes a beginner lift pass, rental equipment (excluding helmets and clothing) and a morning or afternoon group lesson for just $49. These passes will be available for purchase between the 14th to the 22nd September inclusive, but can be redeemed until the end of the season. Offer is only available at Guest Services only and not online. Individual resorts terms and conditions will apply.

LEARN TO SKI PACKAGE 2019 Terms and Conditions

  • Package includes beginner lift pass, rental equipment and one morning or afternoon group lesson.
  • Helmet and clothing rental is not included and can be purchased additionally at full cost.
  • Rental equipment includes standard recreational equipment only. Skis, boots and poles, or snowboard and boots.
  • Available for ages 5 and up.
  • Lessons take place at standard lesson times.
  • Package cannot be purchased for use of ancillary product only and must be used as part or a package. i.e. Cannot be purchased for use or lift pass, lesson or rental equipment solely.
  • This package is available for first time skiers or snowboarders only.
  • Discounted package may only be purchased once, unless in the instance of changing disciplines.
  • In order to upgrade to full day lessons, the secondary lesson must be purchased at standard rate.
  • Valid from the 14th of September to the 22nd September inclusive.
  • Passes purchased during this time can be used any time during the 2019 season.
  • Passes only valid during the 2019 winter season.
  • Must be purchased at Guest Services, not available online.
  • All passes are non-transferable and non-refundable.